Blessing Ukatu

Led a remote makeup production organization focused on beauty enhancement and client satisfaction, overseeing all aspects of the business to ensure high-quality service delivery.

Managed and analyzed datasets to provide insights for client-focused decision-making. Performed data entry tasks with high accuracy and efficiency in a remote setting, supporting teams with detailed reports and data visualizations.

Assisted executives with scheduling, email management, and administrative tasks. Designed and implemented monitoring frameworks to assess project impacts and provided analytical insights to enhance organizational decision-making.

Provided exceptional customer support by resolving inquiries and complaints promptly. Maintained accurate customer records using CRM systems to improve service delivery and identified opportunities to maximize revenue through upselling and cross-selling strategies.

Maintained strong relationships with clients through regular remote interactions. Prepared credit applications and managed compliance for loan disbursements, designing email campaigns to increase sales and client retention rates.

Built and maintained strong customer relationships through personalized interactions. Managed product launches, marketing strategies, and sales campaigns remotely, ensuring client satisfaction by addressing feedback and resolving issues quickly.

Completed a Bachelor of Technology in Chemical Engineering, focusing on the principles of chemical processes, thermodynamics, and material science. Developed skills in problem-solving and analytical thinking applicable to engineering challenges.