At CareerBuddy USA, I responded to customer concerns, de-escalated difficult situations, and worked toward timely resolutions under company policies.
I also followed up with customers to confirm issues were resolved and gather feedback. I met performance targets tied to call quality, first-call resolution, customer satisfaction, and average handling time.
At Konga, I tracked orders and kept customers updated on shipments, delays, and fulfillment. I also explained products, promotions, payment options, and platform features, and recorded interactions and resolutions in the CRM system.
At Keystone Bank, I promoted and sold banking products, including accounts, loans, and digital banking solutions. I also conducted prospecting and market research and cross-sold services such as debit cards and mobile banking.
