At First Bank, I supported customers over live chat, email, and phone, handling 100–150 calls per day alongside chats and emails. I resolved billing, account, and service issues while sustaining a 95% CSAT score.
I documented every customer interaction in Zendesk, Salesforce, Freshdesk, and HubSpot, and shared recurring issues with management and cross-functional teams to help improve processes and reduce repeat contacts.
At Nestlé Company, I supported 150 multi-location international B2B client accounts from first contact through resolution and achieved a 90% client retention rate. I’m interested in helping customers and clients get clear, timely support.
