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Blessing Chi

@blessingchi

A certified Project Management Professional and customer exp/success specialist with over 8 years of experience managing key enterprise relationships.

Nigeria

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What I'm looking for

I'm looking to lead customer experience, product, or project initiatives where I can use customer insights, operational data, and cross-functional delivery to improve adoption, resolve complex issues, and create measurable business value.

I am a customer service professional, with over 5 years of experience helping businesses successfully manage customers, products and projects. Part of my strength is collaborating and driving efficiencies across teams, I have strong interpersonal skills and helping people resolve issues comes natural to me. I am passionate about helping businesses upgrade their processes, and improve customer retention.

Additionally, I bring a data-driven approach to product diagnostic and problem-solving. I have consistently used platform data to identify user friction points and streamline account activations, contributing to an 90% improvement in client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Project Manager

Ashford Integrity Solution

Feb 2023 - Jun 2026 (3 years 4 months)

Led end-to-end coordination of multi-million-dollar facility upgrades, ensuring alignment with client expectations and after-sales support. Oversaw budgets, risk registers, and international supply chain logistics.

Project Management Stakeholder Management Budget Management Risk Management Supply Chain Quality Control Data Analysis Cross functional Leadership

Asset & Liability Product Manager

First Bank LTD

Apr 2021 - Jan 2023 (1 year 9 months)

Oversaw strategic roadmap, development, launch, and marketing of liability products. Monitored product performance, managed market research, and collaborated with colleagues to drive innovation.

Product Management Roadmapping Market Research Data Analysis Stakeholder Management Risk Assessment Vendor Management

Customer Service Representative

First Bank LTD

Jun 2017 - Mar 2021 (3 years 9 months)

Delivered exceptional face-to-face customer service in a high-volume branch, resolving complex inquiries and reducing wait times. Managed account maintenance, dispute resolution, and cross-selling of financial products.

Customer Service Dispute Resolution KYC Compliance Cross Selling Digital Adoption Problem Solving

Product Manager

Yola Electricity Distribution Company

Oct 2015 - Oct 2016 (1 year)

Led field-based customer engagement initiatives, resolving billing discrepancies and managing escalations. Coordinated rollout of prepaid metering systems and analyzed data to address revenue leakages.

Customer Engagement Data Analysis Dispute Resolution Project Coordination Field Operations Digital Adoption