PAProsper Alexander
@prosperalexander
Results-driven Project and Product Management Professional with 6 years experience.
NigeriaWhat I'm looking for
I am a results-driven Project and Product Management Professional with over 6 years of experience in the dynamic telecommunications industry. My proven track record includes delivering exceptional customer service and resolving intricate technical issues. I am skilled in product life cycle management, growth marketing, and developing competitive digital services, which has enabled me to manage high-volume projects effectively.
Throughout my career, I have consistently enhanced project operations and contributed to company success. For instance, at Oobit, I reduced the ticket backlog by 96% and achieved a customer satisfaction score of over 95%. My role as a Product Analyst at MTN Nigeria has allowed me to engage with partners to develop and enhance product specifications, ensuring the successful launch of digital services. I thrive in collaborative environments and am adept at communicating with cross-functional teams to achieve common goals.
Experience
Work history, roles, and key accomplishments
Executive IT Support Specialist
MTN Nigeria
Apr 2022 - Present (3 years 2 months)
Achieved a monthly average of 91% First Call Resolution (FCR) and resolved customer issues within an average of 5 minutes. Maintained a minimum 90% Customer Satisfaction (CSAT) score and contributed to the internal knowledge base by documenting new solutions.
Customer Support Representative
Oobit
Feb 2025 - Present (4 months)
Reduced ticket backlog by 96% and increased First Response Time (FRT) efficiency by 85%, significantly improving customer experience. Achieved a 95%+ Customer Satisfaction (CSAT) score and enhanced ticket resolution time by 70% through optimized workflows.
Product Analyst Lifestyle & VAS
MTN Nigeria
Apr 2022 - Present (3 years 2 months)
Engaged with partners for new digital service proposals and developed product requirement specifications. Liaised with cross-functional departments for service launches and query resolution, ensuring prompt completion of daily, weekly, and monthly reports.
Project Assistant
CWG PLC.
Feb 2021 - Apr 2022 (1 year 2 months)
Achieved a 95% task completion rate within deadlines and resolved critical project issues within an average of 15 minutes. Maintained an 85% stakeholder satisfaction rating and achieved a 90% risk reduction ratio through comprehensive risk management.
Product Designer/Project Manager
Enforca Technologies
Apr 2022 - Dec 2023 (1 year 8 months)
Successfully managed and aligned cross-functional teams, improving project delivery time by 30% through robust tracking mechanisms. Demonstrated expertise in managing Agile teams, increasing project completion rates by 20% and reducing sprint goal achievement time by 15%.
Assistant Product/Operations Supervisor
Obasanjo Farms Nigeria Ltd.
Jan 2020 - Feb 2021 (1 year 1 month)
Reduced the average product cycle time from inception to launch and achieved a 100% completion rate for new product onboarding tasks. Processed feedback requests with 100% accuracy and ensured timely approvals within two business days.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
BSc, Industrial Relations and Personnel Management
Studied Industrial Relations and Personnel Management. Gained knowledge in human resource management, labor relations, and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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