Prosper Alexander - Executive IT Support Specialist - MTN Nigeria | Himalayas
Prosper AlexanderPA
Open to opportunities

Prosper Alexander

@prosperalexander

Results-driven Project and Product Management Professional with 6 years experience.

Nigeria

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven Project and Product Management Professional with over 6 years of experience in the dynamic telecommunications industry. My proven track record includes delivering exceptional customer service and resolving intricate technical issues. I am skilled in product life cycle management, growth marketing, and developing competitive digital services, which has enabled me to manage high-volume projects effectively.

Throughout my career, I have consistently enhanced project operations and contributed to company success. For instance, at Oobit, I reduced the ticket backlog by 96% and achieved a customer satisfaction score of over 95%. My role as a Product Analyst at MTN Nigeria has allowed me to engage with partners to develop and enhance product specifications, ensuring the successful launch of digital services. I thrive in collaborative environments and am adept at communicating with cross-functional teams to achieve common goals.

Experience

Work history, roles, and key accomplishments

MN
Current

Product Analyst Lifestyle & VAS

MTN Nigeria

Apr 2022 - Present (3 years 2 months)

Engaged with partners for new digital service proposals and developed product requirement specifications. Liaised with cross-functional departments for service launches and query resolution, ensuring prompt completion of daily, weekly, and monthly reports.

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

BSc, Industrial Relations and Personnel Management

Studied Industrial Relations and Personnel Management. Gained knowledge in human resource management, labor relations, and organizational behavior.

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