Justina Olatinsu

Continued the execution, and closure phases of the Urban Retreat Residence Project,
an urban development initiative.
● Applied agile methodologies to enhance project adaptability and responsiveness to
evolving client needs, resulting in improved project outcomes.
● Spearheaded the writing of user stories, ensuring clear communication between
stakeholders, development teams, and end-users.

Trained, mentored and oversaw team members to drive performance and sales excellence.
Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
Utilized both upselling and down-selling strategies to maximize profits.
Upheld company merchandise standards with all displays and promotions.

● Led a team of 25 customer service representatives, fostering a positive and
collaborative work environment.
● Implemented training programs resulting in 45% increase in team efficiency and
customer satisfaction.
● Implemented a feedback loop, resulting in a 20% increase in customer feedback
response rate.
● Delivered exceptional customer service, resolving inquiries and issues promptly

● Coordinated travel arrangements and itineraries.
● Prepared and organized documents for meetings and presentation.
● Provided general administrative support as needed.

Administrative support (National youth service)
● Among the organizing members of Women Capacity Building Workshop in 2019 funded by
Africa Union Development agency.
● Organized and maintained both physical and electronic files, records and documents.
This includes data entry, filling, scanning and archiving.
● Efficiently managed executive calendars, scheduled meetings, and handled emails

Administrative support (internship)
● Managed and organized files and documents.
● Responding to emails and phone calls in a timely manner.
● Contributed to administrative tasks, such as data entry and document filing.