Justina Olatinsu

Continued the execution, and closure phases of the Urban Retreat Residence Project,
an urban development initiative.
● Applied agile methodologies to enhance project adaptability and responsiveness to
evolving client needs, resulting in improved project outcomes.
● Spearheaded the writing of user stories, ensuring clear communication between
stakeholders, development teams, and end-users.

● Led a team of 25 customer service representatives, fostering a positive and
collaborative work environment.
● Implemented training programs resulting in 45% increase in team efficiency and
customer satisfaction.
● Implemented a feedback loop, resulting in a 20% increase in customer feedback
response rate.
● Delivered exceptional customer service, resolving inquiries and issues promptly

Trained, mentored and oversaw team members to drive performance and sales excellence.
Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
Utilized both upselling and down-selling strategies to maximize profits.
Upheld company merchandise standards with all displays and promotions.

Administrative support (National youth service)
● Among the organizing members of Women Capacity Building Workshop in 2019 funded by
Africa Union Development agency.
● Organized and maintained both physical and electronic files, records and documents.
This includes data entry, filling, scanning and archiving.
● Efficiently managed executive calendars, scheduled meetings, and handled emails

● Coordinated travel arrangements and itineraries.
● Prepared and organized documents for meetings and presentation.
● Provided general administrative support as needed.

Administrative support (internship)
● Managed and organized files and documents.
● Responding to emails and phone calls in a timely manner.
● Contributed to administrative tasks, such as data entry and document filing.