Open to opportunities

Nwaodu Ugochukwu Ruth Okonkwo

@nwaoduugochukwurutho

Message

Dynamic Project Manager with a strong foundation in customer service.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer-centric project management, offers opportunities for growth, and fosters collaboration within a dynamic team.

I am a dynamic Project Manager with a robust foundation in customer service and a proven track record in project execution. My experience includes leading initiatives that enhance customer experience, streamline operations, and drive business performance. I am skilled in stakeholder management, process optimization, and problem-solving, with a results-driven approach to service delivery.

Currently, I am transitioning from customer service leadership into project management, leveraging my expertise in technical operations and support to drive efficiency and success. I hold certifications in PRINCE2 and Agile methodologies, which enable me to manage projects with both flexibility and structure to achieve strategic goals. I am eager to bring a customer-centric perspective to project management within a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer III

Current

Kabelmetal Nigeria Plc

Nov 2023 - Present (1 year 7 months)

Communicated daily with both existing and prospective members across multiple channels, delivering personalized service that aligns with customized in-home sales experiences. Resolved complex support cases with detailed follow-up, showcasing effective issue resolution techniques that boosted customer confidence.

Customer Service Sales Marketing Problem Solving Customer Satisfaction

Project Manager

7ven Oaks Limited

Mar 2023 - Mar 2025 (2 years)

Assisted project managers in developing project plans, defining scope, objectives, and deliverables in collaboration with stakeholders and setting timelines, which helped reduce project delays by 20%. Managed a £120,000 budget for a real estate platform project, ensuring timely delivery and quality.

Agile Waterfall Scrum Azure DevOps Jira Trello Basecamp Project Management

Customer Service Officer II

Kabelmetal Nigeria Plc

Jan 2019 - Jan 2023 (4 years)

Handled complex support cases with thorough follow-up, ensuring problems were resolved efficiently while maintaining customer satisfaction. Boosted monthly turnover by diligently following up on customer inquiries and securing sales orders, reinforcing targeted sales engagement.

Customer Service Troubleshooting Sales Orders Customer Retention performance reporting Documentation

Customer Service Officer I

Kabelmetal Nigeria Plc

Jan 2014 - Jan 2019 (5 years)

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Provided basic technical support for clients on a wide range of company products, enhancing customer experience and reducing support tickets.

Customer Service Technical Support Sales Inventory Management Database Management

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Master of Science, Information Technology

Completed a Master of Science in Information Technology, focusing on advanced concepts and applications within the IT field. Gained expertise in managing information systems and technology projects.

Lagos State University

Bachelor of Science, Computer Science

Obtained a Bachelor of Science in Computer Science, covering fundamental principles of computing and software development. Developed a strong foundation in programming, algorithms, and data structures.