Praise Petrelli

At OneDosh, I lead end-to-end customer operations for a fintech platform serving customers across the United States, Nigeria, and the EU. I manage high-volume interactions across wallets, virtual cards, verification, bank transfers, payments, and cross-border transactions.

I've handled periods exceeding 22,000 active support tickets and 2,900+ daily customer inquiries, using consultative communication, empathy, objection handling, and structured problem-solving to resolve sensitive payment, fraud, dispute, and account-restriction issues.

Previously at Remita, I led retail client engagement for the mobile app and owned vending and commercial operations across electricity, airtime, cable TV, and educational payments. I turned customer feedback, transaction data, and recurring friction points into product, process, engineering, and automation improvements.

At Access Bank, I led a 19-person team supporting digital banking customers across Access More, Internet Banking, and USSD. I'm now focused on bringing my customer engagement, commercial awareness, and consultative communication skills into high-volume remote sales and closing environments.