Badejo Victoria

I’m a Customer Experience and Customer Success professional with 4+ years of experience in customer support, customer relationship management, and service quality monitoring. I focus on evaluating customer interactions, analyzing support communications, and translating insights into recommendations that improve the customer journey.

In my current role as a Customer Experience Regional Coordinator / Customer Success Manager, I review complaints, support tickets, and service communications to ensure adherence to service quality standards. I evaluate interactions to identify recurring issues, communication gaps, and process improvement opportunities, while monitoring service delivery performance and producing reports on trends, risks, and recommended actions.

Previously, as a Customer Success Manager at Pwan Homes, I managed customer relationships across the customer lifecycle to support strong retention outcomes. I conducted follow-ups and quality assessments, maintained CRM documentation and customer records, and collaborated with internal stakeholders to resolve issues and strengthen service delivery effectiveness.

I’ve also led project delivery remotely as a Project Manager at Intelligence Innovations, managing end-to-end software development across all SDLC phases. I coordinated cross-functional teams, implemented Jira and Trello workflows to improve tracking and efficiency, and achieved up to 98% delivery compliance—experience that strengthens how I plan, document, and drive measurable improvements.