Adedoyin Oyinloye
@adedoyinoyinloye
Results-oriented Product Manager with a passion for operational excellence.
What I'm looking for
I am a results-oriented Product Manager with a proven track record of driving operational excellence and enhancing product performance. My experience at Aella Financial Technology has equipped me with the skills to lead cross-functional teams effectively, revamping onboarding processes and achieving a notable 5% increase in customer onboarding within just three months. I leverage consumer feedback analysis to inform product decisions, ensuring that our offerings meet the needs of our users.
In my previous role as a Product Operations Associate at Prospa Technology, I established standardized operational practices that improved customer service and project management. My ability to provide technical support and resolve product performance issues has been instrumental in maintaining smooth functionality and driving continuous improvement. I am passionate about leveraging technology to streamline processes and optimize product outcomes, and I thrive in environments that encourage collaboration and innovation.
Experience
Work history, roles, and key accomplishments
Product Manager
Aella Financial Technology
Jun 2023 - Present (1 year 11 months)
As a Product Manager, I directed a cross-functional team to enhance the onboarding process, resulting in a 5% increase in customer onboarding. I developed product documentation, executed customer engagement campaigns, and streamlined project management processes using Jira and Confluence.
Product Operations Associate
Prospa Technology
Feb 2022 - Mar 2023 (1 year 1 month)
In my role as a Product Operations Associate, I established standardized operational practices for customer service and project management. I provided technical support, managed multiple requests, and documented issues to drive continuous improvement.
Customer Experience Expert
Polaris Bank Limited
Jan 2020 - Jan 2022 (2 years)
As a Customer Experience Expert, I handled customer complaints and requests, ensuring first-time resolution and providing high-standard individualized service. I identified customer needs and communicated with internal stakeholders to enhance the brand experience.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Masters in Business Administration, Business Administration
2018 - 2021
Graduated with masters honor
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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