Open to opportunities

Blessing Aboderin

@blessingaboderin

Customer service professional combining insurance support, CRM tools, and sales-focused upselling to deliver excellent customer outcomes.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can support clients expertly, handle inquiries end-to-end, and contribute to sales goals through upselling—while working with clear processes, strong SLAs, and supportive teamwork.

I’m a customer service representative with 5 years of experience handling inbound and outbound calls, emails, and live chat. I specialize in providing clear, empathetic support for life insurance policies, claims, and service requests while tailoring explanations to each customer’s situation. I also support HR and payroll clients using Paycom software, resolving usage errors and technical issues while meeting SLA expectations.

Alongside customer support, I actively pursue sales goals through upselling and cross-selling when it aligns with customer needs. I’m detail-oriented and compliant-focused, managing policy changes, beneficiary updates, premium payment updates, amendments, and cancellations with adherence to internal controls and ASIC/APRA regulations. I bring strong communication, problem-solving, and multitasking skills to ensure timely escalation, accurate documentation, and top-tier service.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

BT Life Insurance

Dec 2024 - Jun 2026 (1 year 6 months)

Handled high volumes of inbound calls and emails from policyholders, financial advisers, and third-party representatives, providing support on life insurance policies, claims, and general inquiries. Managed service requests and escalations while ensuring compliance with internal controls and ASIC/APRA regulations.

Inbound Calls Customer Service Life Insurance Policy Support Claims Handling Premium Structures Escalation Management Beneficiary Updates Cancellations Problem Solving Multitasking Time Management Customer Retention Negotiation Upselling Cross Selling

Customer Service Representative

Paycom

Apr 2023 - Oct 2024 (1 year 6 months)

Provided first-line support to clients using Paycom’s HR and payroll software, resolving inquiries related to time tracking, benefits, direct deposit, tax setup, and employee self-service portals. Resolved technical and usage issues via phone, email, and live chat while meeting SLA service standards.

Customer Support Time Tracking Benefits Support Direct Deposit Employee Self Service Troubleshooting Technical Support Phone Support Email Support Live Chat SLA Problem Solving Multitasking Time Management

Sales Representative

Grace & Mercy Household Improvement Initiative

Mar 2021 - Feb 2023 (1 year 11 months)

Identified and pursued new sales opportunities through field visits, referrals, networking, and community outreach. Coordinated with marketing and operations to execute promotional campaigns and community engagement activities.

Sales Prospecting Referrals Networking Community Outreach Customer Retention CRM Tools