Bisola Omidiora
@bisolaomidiora
Results-driven customer service professional delivering compliant, empathetic support across remote channels.
NigeriaWhat I'm looking for
I’m a results-driven Customer Service Representative with 5+ years of progressive experience in U.S. financial services and insurance, delivering empathetic, solution-focused support across voice, email, and digital channels. I’m especially strong in needs-based product recommendation, conflict de-escalation, and maintaining strict regulatory compliance.
In remote roles at Liberty Mutual and PNC Bank, I supported customers across high-volume inquiries, helping drive customer satisfaction while meeting SLA and service KPIs. I conduct thorough reviews of customer information to ensure accuracy and full regulatory compliance, and I use consultative conversations to improve policy completion, upsell conversion, and long-term retention.
I also bring polished communication and reliability in fast-paced environments, supported by hands-on work with CRM systems and the Microsoft Office Suite. I thrive on attention to detail, professional email and call etiquette, and remote collaboration tools to consistently deliver high-touch service.
Experience
Work history, roles, and key accomplishments
Supported 100+ customers per cycle by helping select appropriate life insurance products through needs-based consultative selling. Reviewed customer information for accuracy and regulatory compliance while providing high-touch service across inbound channels.
Managed high-volume customer inquiries on accounts, transactions, and banking services while maintaining SLA adherence across phone, email, and chat. Identified customer needs to drive cross-sell revenue and educated clients on products and promotions to reduce churn.
Customer Care Specialist
J-Say Prevarsity
Jan 2019 - Mar 2020 (1 year 2 months)
Handled multi-channel customer communication, including inbound calls, email queries, and live chat, ensuring timely and professional responses. Managed scheduling and document filing to support day-to-day office operations.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Arts, English Language
Earned a B.A. in English Language from Obafemi Awolowo University (completed in 2017).
Google Professional Communication Certificate, Professional Communication
Completed the Google Professional Communication Certificate.
Hewlett Packard Foundation
Effective Leadership Certificate, Leadership
Completed an Effective Leadership program with the Hewlett Packard Foundation.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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