Open to opportunities

Blake Espinheiro

@blakeespinheiro

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Healthcare Intake Manager who streamlines EHR workflows and leads teams to improve patient service and compliance.

Pakistan

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What I'm looking for

I’m looking for a healthcare operations role where I can lead intake and ensure HIPAA-compliant documentation, using my care coordination mindset, strong communication, and workflow improvement skills to elevate patient experience and support high-performing teams.

I’m a highly motivated healthcare administration professional with hands-on experience in patient intake, care coordination support, and team supervision. I’m known for maintaining accuracy, compliance, and strong customer service even in fast-paced environments.

As an Intake Manager at Orion Orthopedics and Spine, I managed patient intake from accurate data collection and verification through proper documentation and record maintenance in Electronic Health Record (EHR) systems. I supervised intake coordinators and support staff, provided training and performance oversight, monitored workflows, and implemented process improvements to enhance both patient satisfaction and operational efficiency.

I also supported patients directly through contractual patient care work at OMI Hospital, where I followed up on treatment adherence, coordinated with nurses and physicians, educated patients on medication regimens and care plans, and documented intake/output and patient changes for provider review. In addition, I ensured facility policy alignment, patient rights, and advocacy.

Beyond healthcare operations, I’ve built customer-facing and communication strength through remote chat support (troubleshooting issues, clarifying billing questions, and documenting resolutions) and sales roles in front-end eBook sales and remote client outreach. I bring strong research and content writing skills from my PR Office Assistant experience, helping teams deliver clear, professional messaging and well-supported materials.

Experience

Work history, roles, and key accomplishments

Intake Manager

Orion Orthopedics and Spine

Oct 2025 - Jun 2026 (8 months)

Managed patient intake, verification, and EHR record updates for demographic, insurance, and medical information while ensuring HIPAA compliance. Supervised a team of intake coordinators and improved intake workflows to enhance patient satisfaction and operational efficiency.

Patient Intake HIPAA compliance Workflow Management Customer Service

Remote Chat Support

Smart Solutions

Feb 2025 - Jul 2025 (5 months)

Provided timely email/chat customer support, troubleshooting technical issues with step-by-step guidance and maintaining accurate interaction logs. Answered billing questions, offered payment guidance, and documented recurring issues to drive service improvements.

Remote Customer Support Technical Troubleshooting Chat Support Billing Support Step By Step Support Customer Service Troubleshooting

Patient Care (Contract)

OMI Hospital

Oct 2024 - Jan 2025 (3 months)

Conducted outbound calls to support treatment adherence and care-plan follow-ups, coordinating with nurses and physicians. Educated patients on medication regimens, documented intake/output and patient changes for provider review, and followed patient rights and advocacy policies.

Care Coordination Treatment Adherence Follow Up Outbound Calling Patient Education Patient Advocacy

eBooks Front Sales

Xceeds

Dec 2022 - Jul 2023 (7 months)

Drove online eBook sales by promoting offerings and monitoring sales performance for management reporting. Trained new front sales staff on digital book products and procedures.

Online Sales Product Promotion Customer Engagement Sales Performance Management Sales Reporting Customer Service

Front-End Sales Agent

Knots Solutions

Dec 2021 - May 2022 (5 months)

Used Bark and other sales/outreach channels to connect with clients, identify needs, and recommend tailored product solutions. Managed high-volume inbound and outbound communications to enhance customer relationship management and sales performance.

Sales Outreach Client Relationship Management Outbound Communications Recommendations Bark Platform Customer Service

PR Office Assistant

Dawood Group

Oct 2019 - Feb 2020 (4 months)

Supported PR and marketing strategy work through research and contributed content writing for promotional materials. Assisted with PR scheduling and documentation for the Dawood Foundation, including meeting coordination and social media content preparation under supervision.

Content Writing Social Media Content Marketing Strategy Scheduling Administrative Support