Open to opportunities

Muhammad Qasim Shakoor

@muhammadqasimshakoor

Healthcare operations and customer care professional specializing in revenue cycle management, compliant workflows, and data-driven service excellence.

Pakistan

Message

What I'm looking for

I’m looking to grow in healthcare operations and customer care roles where I can run compliant RCM and medical billing workflows, raise CSAT through data-driven process optimization, and collaborate across clinical and insurance stakeholders.

I’m a Healthcare Operations Specialist & Customer Care Professional who combines operational efficiency, revenue cycle management (RCM) accuracy, and strict healthcare compliance to protect the boundaries of regulated work while improving customer outcomes. With a background in Economics and computer science studies, I bring an analytical mindset to workflow improvement.

In my current role, I manage end-to-end RCM and medical billing for international healthcare providers, turning call and claim data into actionable process workflows. I monitor performance metrics with a compliance-first approach, including data security alignment with global expectations, and I’ve cut average handling times by 12%.

I also lead multi-channel customer support operations—voice, live chat, and email—while maintaining 95%+ service quality and HIPAA compliance scores. I use real-time consumer feedback to streamline agent scripting and strengthen escalation pipelines, and I enjoy partnering across clinical document review and insurance clearinghouse stakeholders to optimize revenue collection.

Experience

Work history, roles, and key accomplishments

Current

BPO Operations Executive

Current

Deline Media

Feb 2025 - Present (1 year 5 months)

Manage end-to-end revenue cycle management (RCM) workflows and medical billing operations for international healthcare providers. Monitor operational performance metrics, maintain healthcare data security compliance, and coordinate with clinical document review and insurance clearinghouse stakeholders to optimize revenue collection.

Medical Billing Data Analysis Process Optimization HIPAA compliance CRM Management Data Security Revenue Cycle Management

Customer Care Executive

Mindbridge

Jun 2023 - Jul 2025 (2 years 1 month)

Direct front-line customer care operations across voice, live chat, and multi-channel email workflows for international client campaigns. Maintain high service quality and healthcare compliance scores (HIPAA guidelines) and use real-time feedback metrics to streamline agent scripting and improve escalation resolution.

Customer Service Excellence (CSAT)HIPAA compliance Zendesk Agent Scripting Optimization Escalation Management CRM Management

Seasonal Retail Associate

Ndure

May 2019 - Jun 2019 (1 month)

Support high-volume seasonal retail operations during Ramadan and Eid shopping campaigns. Assist customers, handle product distribution logistics, and resolve high-stress consumer requests.

Customer Service Retail Operations Logistics Support Process Optimization