At Staffingly Inc, I served as the primary point of contact between patients, providers, and clinical staff in a neurology practice. I made 35+ outbound calls daily and helped reduce daily no-shows from 7–8 to about 4.
At Edge Services and Solutions, I processed and tracked prior authorization cases for oral appliance therapy, achieving a 90% approval rate across 300+ cases. I coordinated with patients, referring providers, clinical staff, and insurance companies to move cases forward.
At Payactiv, I handled 40+ inbound calls daily and resolved member concerns wherever possible on the first call. I also reviewed member feedback and flagged recurring issues to management, leading to service improvements.
Earlier, at Tribe Consulting, I handled inbound calls and email inquiries, resolving issues on first contact wherever possible. I have an M.Sc. in Biomedical Sciences and experience with HIPAA-compliant documentation, insurance verification, and healthcare coordination.
