Muhammad Ali User

As a Patient Support Specialist, I manage over 65 daily patient interactions, ensuring high satisfaction rates. I coordinate appointments, provide comprehensive support, and maintain accurate patient records while collaborating with coding teams for optimal revenue cycle management.

During my internship, I collaborated on communication strategies for development initiatives, gaining hands-on experience in strategic communication planning, research, and evaluation, while working in a supportive team environment.

In my role as a Client Service Executive, I handled communications with patients and insurance companies, managed claims and billing inquiries, and ensured compliance with HIPAA regulations while delivering excellent client service.

As a Customer Sales Representative, I conducted outbound calls to sell auto insurance policies, utilized effective sales techniques, and managed customer relationships while achieving sales targets.

I served as a Customer Service Representative during the COVID-19 pandemic, addressing queries and providing support to individuals affected by the pandemic while collaborating with UNICEF.

Pursuing a Bachelor of Science in English Literature, focusing on literary analysis, critical thinking, and effective communication skills. Engaged in various projects and assignments that enhance understanding of English literature and its cultural significance.

Completed Higher Secondary School Certificate (HSSC) with a focus on Pre-medical studies, which included subjects such as Biology, Chemistry, and Physics, preparing for further education in healthcare-related fields.

Achieved Matriculation (SSC) with a comprehensive curriculum that included Mathematics, Science, and English, laying a solid foundation for future academic pursuits.