Muhammad Ali UserMU
Open to opportunities

Muhammad Ali User

@muhammad_ali

Healthcare administration professional with expertise in patient support and billing.

Pakistan

What I'm looking for

I am looking for a role that fosters growth, values patient care, and encourages collaboration.

I am a dedicated healthcare administration professional with over 5 years of experience in medical billing, scheduling, patient support, and revenue cycle management. Currently, I serve as a Patient Support Specialist at Prima Systems, where I manage over 65+ daily patient interactions while ensuring high satisfaction rates. My previous role at CareCloud involved handling claims processing and insurance verification across more than 30 pathologies, where I optimized revenue cycles through accurate coding and efficient claims management.

Throughout my career, I have been recognized multiple times as Employee of the Month for my exceptional performance. I combine strong technical expertise in healthcare systems with excellent communication skills to deliver superior patient care and operational efficiency. My experience spans various roles, including client service and development communication, where I have honed my skills in strategic communication and client relations.

Experience

Work history, roles, and key accomplishments

MI

Development Communication Intern

Ministry of Planning Development and Special Initiatives

Jul 2023 - Aug 2023 (1 month)

During my internship, I collaborated on communication strategies for development initiatives, gaining hands-on experience in strategic communication planning, research, and evaluation, while working in a supportive team environment.

SY

Customer Sales Representative

Sybrid

Jul 2021 - Sep 2021 (2 months)

As a Customer Sales Representative, I conducted outbound calls to sell auto insurance policies, utilized effective sales techniques, and managed customer relationships while achieving sales targets.

Education

Degrees, certifications, and relevant coursework

National University Of Modern Languages logoNL

National University Of Modern Languages

Bachelor of Science, English Literature

2020 - 2024

Pursuing a Bachelor of Science in English Literature, focusing on literary analysis, critical thinking, and effective communication skills. Engaged in various projects and assignments that enhance understanding of English literature and its cultural significance.

AC

APSACS Pothwar Complex

Higher Secondary School Certificate, Pre-medical

2016 - 2018

Completed Higher Secondary School Certificate (HSSC) with a focus on Pre-medical studies, which included subjects such as Biology, Chemistry, and Physics, preparing for further education in healthcare-related fields.

AC

APSACS Pothwar Complex

Secondary School Certificate, Matriculation

2014 - 2016

Achieved Matriculation (SSC) with a comprehensive curriculum that included Mathematics, Science, and English, laying a solid foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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Muhammad Ali User - Patient Support Specialist - Prima Systems | Himalayas