Muhammad Ali User
@muhammad_ali
Healthcare administration professional with expertise in patient support and billing.
What I'm looking for
I am a dedicated healthcare administration professional with over 5 years of experience in medical billing, scheduling, patient support, and revenue cycle management. Currently, I serve as a Patient Support Specialist at Prima Systems, where I manage over 65+ daily patient interactions while ensuring high satisfaction rates. My previous role at CareCloud involved handling claims processing and insurance verification across more than 30 pathologies, where I optimized revenue cycles through accurate coding and efficient claims management.
Throughout my career, I have been recognized multiple times as Employee of the Month for my exceptional performance. I combine strong technical expertise in healthcare systems with excellent communication skills to deliver superior patient care and operational efficiency. My experience spans various roles, including client service and development communication, where I have honed my skills in strategic communication and client relations.
Experience
Work history, roles, and key accomplishments
Patient Support Specialist
Prima Systems
Oct 2023 - Present (1 year 8 months)
As a Patient Support Specialist, I manage over 65 daily patient interactions, ensuring high satisfaction rates. I coordinate appointments, provide comprehensive support, and maintain accurate patient records while collaborating with coding teams for optimal revenue cycle management.
Development Communication Intern
Ministry of Planning Development and Special Initiatives
Jul 2023 - Aug 2023 (1 month)
During my internship, I collaborated on communication strategies for development initiatives, gaining hands-on experience in strategic communication planning, research, and evaluation, while working in a supportive team environment.
Client Service Executive
MTBC (CareCloud)
Sep 2021 - May 2023 (1 year 8 months)
In my role as a Client Service Executive, I handled communications with patients and insurance companies, managed claims and billing inquiries, and ensured compliance with HIPAA regulations while delivering excellent client service.
Customer Sales Representative
Sybrid
Jul 2021 - Sep 2021 (2 months)
As a Customer Sales Representative, I conducted outbound calls to sell auto insurance policies, utilized effective sales techniques, and managed customer relationships while achieving sales targets.
Customer Service Representative
Ibex
Mar 2020 - Jun 2021 (1 year 3 months)
I served as a Customer Service Representative during the COVID-19 pandemic, addressing queries and providing support to individuals affected by the pandemic while collaborating with UNICEF.
Education
Degrees, certifications, and relevant coursework
National University Of Modern Languages
Bachelor of Science, English Literature
2020 - 2024
Pursuing a Bachelor of Science in English Literature, focusing on literary analysis, critical thinking, and effective communication skills. Engaged in various projects and assignments that enhance understanding of English literature and its cultural significance.
APSACS Pothwar Complex
Higher Secondary School Certificate, Pre-medical
2016 - 2018
Completed Higher Secondary School Certificate (HSSC) with a focus on Pre-medical studies, which included subjects such as Biology, Chemistry, and Physics, preparing for further education in healthcare-related fields.
APSACS Pothwar Complex
Secondary School Certificate, Matriculation
2014 - 2016
Achieved Matriculation (SSC) with a comprehensive curriculum that included Mathematics, Science, and English, laying a solid foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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