Ch Subhan

Managed end-to-end patient intake for 50+ new home health patients weekly, coordinated schedules for 50-70 clinicians, and handled CarePort order management, Availity authorizations, and Medicare NOA submissions. Reduced intake processing errors by 20-25% and improved patient onboarding efficiency by 25%.

Led and mentored a 15-person sales team selling TV, internet, and phone services across the US, exceeding monthly targets by an average of 65%. Designed training programmes on objection handling and consultative selling, improving team closing rates by 70% and achieving 80% team retention.

Oversaw billing, virtual representative initiatives, vehicle assignments, and fleet maintenance scheduling for 2,000+ vehicles. Streamlined workflows between operations, finance, and driver support teams using shared trackers and collaboration tools.

Exceeded monthly sales quotas by 25-46% for US TV, internet, and home phone service providers. Drove a 55% increase in new customer acquisitions through persuasive, consultative sales presentations.

Managed high-volume inbound enquiries for US telecom clients, consistently identifying cross-sell and upsell opportunities. Resolved complex billing and technical issues while maintaining top-tier customer satisfaction scores.

Provided customer service support in a car service environment, handling customer enquiries and ensuring satisfaction.

Handled sales activities for a travel company, promoting travel services and achieving sales targets.

Conducted telesales activities, making outbound calls to potential customers and promoting products or services.

Pursued a Bachelor of Commerce with a focus on business and commerce.

Completed an Intermediate of Commerce with a focus on business and commerce.