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Namra Sohail

@namrasohail

Message

I streamline telehealth operations, patient coordination, insurance verification, and compliant clinical documentation.

Pakistan

Message

What I'm looking for

I'm looking to support patient-centered healthcare or telehealth operations where I can improve care coordination, maintain compliant documentation, and help patients access timely, seamless care.

I've supported end-to-end telehealth operations at Medvidi, managing 150–200+ daily patient interactions across intake, scheduling, follow-ups, care coordination, insurance eligibility, prior authorizations, and prescription refills.

I maintain accurate HIPAA-compliant records in EHR/CRM systems and coordinate patients, providers, and pharmacies to keep virtual care and medication access moving smoothly.

More recently at Concentrix CVG, I reviewed 300+ content cases daily, maintained 95%+ accuracy and 98%+ SLA compliance, and documented decisions for audit-ready operations.

Experience

Work history, roles, and key accomplishments

Advisor I, Customer Service

Concentrix CVG

Dec 2024 - Jan 2026 (1 year 1 month)

Reviewed and moderated 300+ content cases daily, ensuring compliance with platform safety and policy standards. Maintained 95%+ accuracy while meeting strict productivity, SLA, and quality KPIs.

Content Moderation Compliance SLA Management Quality Assurance Documentation Escalation Handling

Patient Care Specialist

Medvidi

Jan 2023 - Feb 2024 (1 year 1 month)

Managed 150-200+ patient interactions daily across intake, scheduling, follow-ups, and care coordination workflows. Verified insurance eligibility and supported prior authorization processing, reducing delays in patient treatment cycles.

Patient Intake EHR Management Telehealth Coordination Insurance Verification Prior Authorizations Prescription Refills HIPAA compliance Patient Scheduling

Customer Support Executive

IBEX Global (Walmart)

Nov 2021 - Dec 2022 (1 year 1 month)

Handled 70+ customer interactions daily, including order tracking, returns, refunds, and account support. Resolved escalated complaints while maintaining high CSAT and QA performance standards.

Customer Support CRM Order Management Escalation Handling Documentation Quality Assurance

Food and Beverage Supervisor

Indus Hospital & Health Network

Aug 2021 - Nov 2021 (3 months)

Supervised daily hospital food service operations, ensuring timely delivery of meals across multiple patient wards and departments. Coordinated with dietitians and nursing staff to ensure 100% compliance with prescribed medical dietary requirements.

Food Service Management Dietary Compliance Food Safety Inventory Control Staff Scheduling Infection Control