Open to opportunities

Moiza User

@moizauser

Client relations and healthcare operations professional skilled in EMR/EHR workflows, appointment management, and patient-focused communication.

Pakistan

Message

What I'm looking for

I’m looking for a patient-facing healthcare role where I can manage calls, schedules, and accurate EMR documentation, while using HIPAA-compliant workflows to support smooth operations and strong patient outcomes.

I’m a client relations and healthcare operations professional with a professional degree in Medicine and Surgery and around two years of clinical and administrative experience. I’m skilled in using EHR/EMR systems to streamline documentation, reduce charting time, and ensure accurate medical records, while coordinating patient appointments and follow-ups to support continuity of care.

I’ve worked as a Virtual Medical Assistant, handling patient calls, emails, and messages, maintaining records, and supporting billing, insurance verification, and claims follow-ups. I’m committed to excellent patient care and have also presented at medical conferences and trained juniors in BLS, strengthening my communication and leadership in both clinical and academic settings.

Experience

Work history, roles, and key accomplishments

Current

Demonstrator

Current

HITEC-IMS

Oct 2025 - Present (9 months)

Maintains EMR records and supports front-desk operations by handling inquiries and documentation for students and faculty. Updates academic records, student attendance, and clinical logbooks, and prepares clinical summaries and reports to support workflow and patient management.

EMR Front Desk Support Student Records Reporting Documentation Workflow Coordination

Current

Virtual Medical Assistant

Current

Dignity Health

Sep 2025 - Present (10 months)

Schedules appointments and manages calendars while serving as a first point of contact for patient calls, emails, and messages. Maintains EHR/EMR records and supports billing, insurance verification, claims follow-ups, SOAP note documentation, and test-result follow-ups.

Appointment Scheduling Calendar Management Patient Communication Billing Insurance Verification Claims Follow Up Insurance Coordination Lab Coordination Pharmacy Coordination

Medical Officer

Izzat Ali Shah Hospital

Oct 2023 - Apr 2024 (6 months)

Communicates with patients by listening to concerns, explaining treatment in simple terms, and educating patients about their issues. Provides clear treatment plans and maintains post-treatment follow-up communication and visit reminders.

Patient Communication Active Listening Patient Education Treatment Planning Providing Reminders Post Treatment Support

House Officer

POF Hospital

Jul 2022 - Jul 2023 (1 year)

Rotated through General Surgery, Otorhinolaryngology, and Pediatrics, conducting frequent patient assessments including history taking, oral examinations, EMR documentation, and referrals to appropriate departments. Reminded patients of upcoming appointments and followed up after visits for post-treatment concerns, including preparing PowerPoint presentations during rotations.

patient assessment History Taking Oral Examinations Patient Referrals PowerPoint

Client Relations Associate

PK Bio

Uses EHR/EMR systems to streamline clinical documentation and coordinate patient appointments and follow-ups to support continuity of care. Presented at medical conferences to strengthen communication and leadership.

Appointment Coordination Patient Follow Up Care Patient Communication Leadership