Birben Taşkıran

Analyzes customer sales, revenue, volume, profitability, purchase frequency, and product mix to identify portfolio growth opportunities. Monitors churn and inactive customers, coordinating recovery actions and developing growth KPIs and dashboards.

Managed corporate client relationships across flight, hotel, transfer, event, and travel-package services, balancing service quality with revenue objectives. Identified client needs, delivered tailored solutions, and coordinated support requests and issue resolution.

Managed post-sales relationships for large and complex Vodafone Business customers across data, voice, security, cloud, and messaging solutions. Led service-improvement initiatives focused on proactive care, reliability, inventory accuracy, monitoring, and churn reduction.

Founded and operated an art and design studio producing decoration products protected by design registration and delivering art training. Managed product development, customer relations, sales, marketing, and day-to-day studio operations.

Managed visual standards and in-store merchandising implementation for TTNET, AVEA, and Türk Telekom dealer environments. Directed and monitored an 80-person merchandising team responsible for dealer visual implementation.

Coordinated corporate access-service provisioning and technical implementation projects, including TTVPN, NN, TTVM, XDSL, and leased lines. Processed and tracked customer information and operational project progress, presenting regular reports to regional management.

Prepared advanced Excel and macro-based sales analyses and KPI reports, presenting findings directly to senior management to support commercial decision-making.

Managed chargebacks, customer spending disputes, operational issues, and customer inquiries.

Supported credit evaluation, allocation, and intelligence processes.

Pursued an MBA in Marketing at Doğuş University from 2014 to 2016.

Earned a B.A. in Econometrics from Istanbul University from 2000 to 2004.