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Emre Cihangir

@emrecihangir

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Results-driven Senior Key Account Manager

Turkey

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What I'm looking for

Seeking a challenging role that leverages my skills in sales, marketing, and customer relationship management to drive business growth and enhance customer satisfaction.

As a seasoned Key Account Manager with over 10 years of experience, I have consistently delivered results-driven sales and marketing strategies that drive business growth and enhance customer satisfaction. With a proven track record in developing and executing strategic plans, I leverage data-driven insights to optimize sales processes and build lasting client relationships.

Throughout my career, I have successfully managed key accounts, developed and implemented sales strategies, and collaborated with cross-functional teams to enhance customer satisfaction and service delivery. My expertise in analyzing sales data informs strategic decisions and improves performance metrics.

I hold a Master's degree in International Business Management and have a strong background in marketing, brand management, and customer relationship management. I am proficient in CRM, Microsoft Office, and possess excellent communication and language skills, with certifications in English and Turkish.

Experience

Work history, roles, and key accomplishments

Senior Key Account Manager

E Çözüm Bilgi Teknolojileri A.S.

Jan 2019 - Jan 2020 (1 year)

Managed key accounts, resulting in a 20% increase in client retention. Developed and implemented sales strategies, achieving a 15% revenue growth year-over-year.

Sales Customer Relationship Management Strategic Planning Data Analysis CRM

Strategic Sales Brand Communications Specialist

Zorlu Holding

Jan 2015 - Jan 2017 (2 years)

Executed internal and external communication strategies, improving brand awareness by 15%. Ensured messaging consistency across all channels, enhancing brand integrity.

Brand Communications Strategic Sales Brand Management Messaging Communication

Brand Marketing Assistant Manager

Eroglu Holding

Jan 2015 - Jan 2017 (2 years)

Managed customer inquiries and complaints, achieving a 95% resolution rate. Implemented customer experience programs, resulting in a 10% increase in customer satisfaction scores.

Brand Marketing Customer Experience CRM Strategic Account Management Retention Management

Marketing Specialist

Vadistanbul Shopping Mall

Jan 2009 - Jul 2012 (3 years 6 months)

Developed and executed marketing plans, driving a 20% increase in foot traffic and sales. Coordinated promotional events with tenants and vendors, enhancing the overall customer experience.

Marketing Brand Management Event Planning Customer Experience Sales