Detail-oriented and results-driven professional with a strong background in operations management, customer success, and data analysis. Seeking a Data Analyst role to leverage my Excel and Power BI skills, along with my ongoing pursuit of Python, SQL, and Power BI certifications, to contribute to data-driven decision-making and provide valuable insights for business growth.
Sa Sa
@sasa
Passionate about data and numbers. Solution-oriented operations professional.
TurkeyExperience
Customer Success
Kiva Cloud
Sep 2021 - Nov 2022 (1 year 2 months)
Responsible for the entire Customer Success process, while actively enhancing data-related responsibilities:
-Conducted Alpha/Beta Release Tests for new features, ensuring optimal user experience.
-Performed periodic feature comparisons with top SaaS competitors, contributing to product enhancement strategies.
-Conducted pricing analysis, optimizing pricing models for increased profitability.
Head of Operations & Solutions
Omni Factors
Jan 2020 - May 2021 (1 year 4 months)
Led comprehensive Customer Success studies for numerous SaaS products, with a focus on data-centric tasks:
-Analyzed customer needs and conducted setup, integration, and onboarding processes.
-Delivered training sessions, enhancing admin and agent capabilities.
-Designed and implemented processes, including KB structure, IVR, and chatbot systems.
-Utilized data analysis and visualization.
CSO Team Leader – MEA & TR | Data Analysis & Reporting Manager – EMEA
Zyxel Networks
Feb 2018 - May 2019 (1 year 3 months)
Led initiatives to elevate customer service operations through data-driven strategies:
-Spearheaded KPI-based management, achieving a 97% call answer rate and 98% customer satisfaction.
-Managed support for 300+ Zyxel Project Partners across the MEA region.
-Established Power BI reporting environment, enabling automated dashboard views and specialized cloud access.
Demand Planning and Import Operations Supervisor
Electrolux
Feb 2016 - May 2017 (1 year 3 months)
Utilized Excel and Access expertise for data-driven improvements in demand planning and import operations:
-Automated ERP system for streamlined production planning and integration with SAP and forecasting systems.
-Optimized production planning for 350+ SKUs, achieving cost savings through improved performance metrics.
-Enhanced customs clearance process, resulting in over 10% cost savings.
Sales Operations Executive
AirTies Wireless Networks
Feb 2014 - May 2015 (1 year 3 months)
Leveraged ERP systems and data analysis for efficient sales operations:
-Developed user-friendly sales and return order screens, optimizing sales team productivity.
-Analyzed pricing and costs for the Turkish Retail Channel, contributing to effective pricing strategies.
-Orchestrated shipments based on targets, improving distributor stock levels and forecasting.
Logistics Specialist
AirTies Wireless Networks
Feb 2009 - Feb 2014 (5 years)
Played a pivotal role in enhancing production and logistics processes:
-Designed and implemented an ERP-integrated serial number database using MS Access.
-Supported import and export teams with planning and forecasting.
-Collaborated with suppliers to manage parts procurement for production needs.
Technical Support Specialist
AirTies Wireless Networks
May 2007 - Feb 2009 (1 year 9 months)
Delivered exceptional technical support to customers, demonstrating effective problem-solving skills.
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