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Sa Sa

@sasa

Passionate about data and numbers. Solution-oriented operations professional.

Detail-oriented and results-driven professional with a strong background in operations management, customer success, and data analysis. Seeking a Data Analyst role to leverage my Excel and Power BI skills, along with my ongoing pursuit of Python, SQL, and Power BI certifications, to contribute to data-driven decision-making and provide valuable insights for business growth.

Experience

Work history, roles, and key accomplishments

Customer Success

Kiva Cloud

Sep 2021 - Nov 2022 (1 year 2 months)

Responsible for the entire Customer Success process, while actively enhancing data-related responsibilities:

-Conducted Alpha/Beta Release Tests for new features, ensuring optimal user experience.
-Performed periodic feature comparisons with top SaaS competitors, contributing to product enhancement strategies.
-Conducted pricing analysis, optimizing pricing models for increased profitability.

Customer Success Data Analysis Market Analysis Data Visualization BI Data Visualization BI Visualization Tools CRM

Head of Operations & Solutions

Omni Factors

Jan 2020 - May 2021 (1 year 4 months)

Led comprehensive Customer Success studies for numerous SaaS products, with a focus on data-centric tasks:

-Analyzed customer needs and conducted setup, integration, and onboarding processes.
-Delivered training sessions, enhancing admin and agent capabilities.
-Designed and implemented processes, including KB structure, IVR, and chatbot systems.
-Utilized data analysis and visualization.

Zendesk Operations Customer Success Training Data Analysis

CSO Team Leader – MEA & TR | Data Analysis & Reporting Manager – EMEA

Zyxel Networks

Feb 2018 - May 2019 (1 year 3 months)

Led initiatives to elevate customer service operations through data-driven strategies:

-Spearheaded KPI-based management, achieving a 97% call answer rate and 98% customer satisfaction.
-Managed support for 300+ Zyxel Project Partners across the MEA region.
-Established Power BI reporting environment, enabling automated dashboard views and specialized cloud access.

Customer Support Operations Customer Support Management Data Analysis BI Data Visualization

Demand Planning and Import Operations Supervisor

Electrolux

Feb 2016 - May 2017 (1 year 3 months)

Utilized Excel and Access expertise for data-driven improvements in demand planning and import operations:

-Automated ERP system for streamlined production planning and integration with SAP and forecasting systems.
-Optimized production planning for 350+ SKUs, achieving cost savings through improved performance metrics.
-Enhanced customs clearance process, resulting in over 10% cost savings.

Planning Data Analysis Data Visualization Excel

Sales Operations Executive

AirTies Wireless Networks

Feb 2014 - May 2015 (1 year 3 months)

Leveraged ERP systems and data analysis for efficient sales operations:

-Developed user-friendly sales and return order screens, optimizing sales team productivity.
-Analyzed pricing and costs for the Turkish Retail Channel, contributing to effective pricing strategies.
-Orchestrated shipments based on targets, improving distributor stock levels and forecasting.

Data Analysis Reporting Excel Sales Operations Management Sales Analysis

Logistics Specialist

AirTies Wireless Networks

Feb 2009 - Feb 2014 (5 years)

Played a pivotal role in enhancing production and logistics processes:

-Designed and implemented an ERP-integrated serial number database using MS Access.
-Supported import and export teams with planning and forecasting.
-Collaborated with suppliers to manage parts procurement for production needs.

Excel Dashboard Dashboards Operations CRM