Idil FIRAT

As a dedicated Customer Success Manager, I have honed my skills in fast-paced SaaS environments, where my focus has been on building strong relationships and ensuring client satisfaction. My journey in customer success has been driven by a commitment to not just meet expectations but to exceed them, making processes smoother for both clients and teams.

At Metrobi, I led strategic account management initiatives, ensuring high-value clients received personalized services tailored to their needs. My experience includes orchestrating client onboarding and training, implementing improvements based on client feedback, and managing financial planning for subscription usage. I thrive in collaborative settings, working closely with cross-functional teams to enhance customer experience and drive success.

Previously, as a Customer Success Specialist at Turkish Airlines, I managed critical customer interactions and developed tailored compensation solutions to uphold customer trust. My adaptability in startup environments has equipped me with the skills necessary to build customer loyalty and support strategies that foster long-term relationships.