duygu uras

Managed full life-cycle support for Amazon’s vendors, ensuring timely resolution of invoice and payment issues while maintaining operational efficiency. Led escalation management and developed internal documentation to drive process improvements across global operations.

Managed accounts worth $1.5 million annually and led a team of four. Implemented process improvement projects for major brands, significantly increasing sales and enhancing customer profitability through loyalty rewards programs.

Managed projects and built strong business relationships between Turkish and Korean partners, achieving high customer satisfaction and facilitating profitable partnerships through organized exhibitions.

Conducted user experience studies and provided feedback to product teams, utilizing continuous improvement tools to analyze and enhance processes within customer service operations.

Studied the East Asian Economy and Society, focusing on economic relations and cultural exchanges between East Asia and Europe.

Pursued a degree in Business Administration, gaining knowledge in management, finance, and marketing principles.