Open to opportunities

duygu uras

@duyguuras

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Senior Customer Experience Specialist with a decade of expertise.

Turkey

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages process optimization.

As a highly motivated Senior Customer Experience Specialist with over 10 years of experience, I have honed my skills in account management, customer experience, and business development. My proactive communication style and strong growth mindset have enabled me to drive customer satisfaction and optimize processes across global operations effectively. At Amazon, I managed full life-cycle support for vendors, ensuring timely resolution of issues while maintaining operational efficiency.

Throughout my career, I have led significant projects that improved customer satisfaction and increased sales. For instance, I successfully increased sales by 40% year-over-year through loyalty rewards programs and enhanced customer profitability by $700 per client through targeted campaigns. My educational background, including a Master's degree in East Asian Economy and Society, complements my professional experience, allowing me to approach challenges with a unique perspective.

Experience

Work history, roles, and key accomplishments

Senior Customer Experience Specialist

Amazon

Mar 2018 - Jan 2025 (6 years 10 months)

Managed full life-cycle support for Amazon’s vendors, ensuring timely resolution of invoice and payment issues while maintaining operational efficiency. Led escalation management and developed internal documentation to drive process improvements across global operations.

Account Management Customer Experience Management Process Improvement Inventory Management Escalation Management MS Office Suite SQL Queries Team Leadership Communication

Team Lead, Sales & Customer Services

Servcorp

Sep 2016 - Jan 2019 (2 years 4 months)

Managed accounts worth $1.5 million annually and led a team of four. Implemented process improvement projects for major brands, significantly increasing sales and enhancing customer profitability through loyalty rewards programs.

Account Management Team Leadership Process Improvement Sales Strategy Account Profitability Project Management Communication Customer Experience Financial Analysis Data Quality

Project Lead, International Customer Services

Kotra

Jun 2015 - Aug 2016 (1 year 2 months)

Managed projects and built strong business relationships between Turkish and Korean partners, achieving high customer satisfaction and facilitating profitable partnerships through organized exhibitions.

Project Management Customer Relationship Management Business Development Event Coordination Customer Satisfaction Communication Negotiation Partnership Development Team Collaboration

Customer Services Specialist

Citibank

Jun 2011 - Jul 2012 (1 year 1 month)

Conducted user experience studies and provided feedback to product teams, utilizing continuous improvement tools to analyze and enhance processes within customer service operations.