Looking for a job

hakan kiran

@hakankiran

I deliver multilingual customer success, technical support, retention, and upselling for global brands including Lufthansa and Deutsche Telekom.

Turkey

Message

What I'm looking for

I'm available immediately for global and remote opportunities where I can deliver multilingual customer success, technical support, account management, retention, and data-driven upselling for international customers.

I've supported customers for Lufthansa Airlines and Deutsche Telekom in German, English, and Turkish, resolving airline, internet, fiber, contract, and technical service issues while handling upselling, retention, and service-quality documentation.

Across account management, customer relations, operations, exhibition sales, and call center roles, I've managed VIP client needs, escalations, reservations, complaints, and cross-border communication. My MBA in Sales Management, Marketing, and Business Strategy, alongside Full Stack Development and AI training, helps me connect customer needs with practical digital solutions.

Experience

Work history, roles, and key accomplishments

Customer Service Consultant

Lufthansa Airlines

Sep 2022 - Jan 2025 (2 years 4 months)

Provided multilingual customer service in German, English, and Turkish within an international airline support environment. Handled customer cases accurately and professionally while following internal service processes and documentation standards.

Amadeus Sabre OneRes Casper Customer Service Multilingual Support CRM Troubleshooting

Education

Degrees, certifications, and relevant coursework

European Coding School

Expert Diploma, Full Stack Development and Artificial Intelligence

2025 - 2026

One-year online diploma program in Full Stack Development and Artificial Intelligence. Gained practical knowledge in front-end and back-end development.

Istanbul Kent University

ISO 27001:2022 Lead Auditor, Information Security Management

2023 - 2024

Certification program in ISO 27001:2022 Lead Auditing. Mastered information security management systems practices.

FOM University of Applied Sciences for Economics and Management

Master of Business Administration, Business Administration

2019 - 2022

MBA with specialization in Sales Management, Marketing, and Business Strategy. Developed expertise in strategic planning, financial analysis, and leadership.