Bilal Hussain

Performed picking, packing, dispatch, loading, and unloading operations. Managed warehouse administration, housekeeping, and order processing, including manual and heavy lifting up to 25kg. Handled returns efficiently.

Managed timesheets, conducted inductions for 15-50 people, and verified ID documentation for new starters. Processed shift information for payroll weekly and booked meetings with clients and agency workers. Liaised between clients and head office, and resolved payroll issues.

Managed casework for decanted housing applicants, providing guidance and support throughout their relocation journey. Collaborated with internal teams and external partners to ensure comprehensive support for residents. Processed invoices, chased payments, and arranged property visits and installations.

Assisted applicants with housing register registrations, ensuring understanding of the Housing Allocation Scheme. Provided advice on alternative housing solutions and verified applicant details and documents. Updated applicant statuses and maintained accurate records in Excel sheets and systems.

Managed over 125 properties across the UK, UAE, and Pakistan, alongside 150+ passenger vehicles, ensuring high maintenance standards. Processed rental applications and managed invoicing for clients and customers. Utilized various communication channels to resolve issues and maintain strong client relationships.

Advised and served customers, managed stock replenishment, and performed housekeeping activities. Handled cash and card transactions, supporting the wider team as required. Maintained business dress and hygiene standards, and assisted with cashing up and meeting notes.

Handled inbound and outbound calls from customers and management, logging and escalating issues as necessary. Maintained ticket queues and mailboxes, forwarding tasks to relevant engineers. Aimed to resolve issues over the phone and updated CRM systems and spreadsheets.

Managed customer accounts with empathy during sensitive times, balancing customer needs with business objectives. Negotiated and set up payment plans, adhering to service levels and regulatory guidelines. Resolved customer issues on first contact and updated multiple systems.

Managed a portfolio of 30-40 customers, processing account openings, closures, and various transfers. Handled customer queries and complaints, aiming for timely resolution. Performed cashier duties, managing cash securely and updating transactions.

Grade: Merit

Undertook a Higher National Diploma in Business & Management. Developed foundational knowledge in business principles and management strategies. Achieved a Merit for overall academic performance.

Grade: Economics: B, Financial Studies: B, Business Studies: B, ICT: Distinction, CoPE Asdan Award: Pass

Completed A-Levels in Economics, Financial Studies, Business Studies, and ICT. Demonstrated strong academic performance, achieving a Distinction in ICT and B grades in other subjects. Also earned the CoPE Asdan Award.