Bhoopali Deshpande
@bhoopalideshpande
Customer support specialist at EBSCO who resolved customer queries and supported magazine and journal orders.
AustraliaWhat I'm looking for
At EBSCO, I managed and resolved customer queries from Australia and New Zealand by phone and email. I helped customers select, order, and renew print and digital magazines and journals.
I also managed customer accounts and worked with internal team members to address issues and provide timely solutions.
At Onehunga Library, I answered patrons’ questions, assisted with Children’s Story-time, and helped keep library materials in their correct locations.
Earlier, I worked as a librarian at Larson & Toubro and Brahma Valley College Of Arts, Commerce & Science, responding to reference requests and maintaining library databases. I’m eager to secure a Customer Specialist position.
Experience
Work history, roles, and key accomplishments
Managed and resolved customer queries from Australia and New Zealand via phone and email. Assisted with selection, ordering, and renewal of magazines and journals, and maintained customer accounts to ensure satisfaction.
Library Shelver
Onehunga Library
Jan 2022 - Sep 2023 (1 year 8 months)
Answered patron questions regarding library services and resources, assisted in children's story-time, and maintained shelf order and material placement.
Sales Consultant
Jory Henley Furniture
Sep 2021 - Jan 2022 (4 months)
Provided customer service and operated point-of-sale systems, serving 10 customers per day and handling cash. Worked towards sales targets.
Librarian
Larson & Toubro
Aug 2015 - Aug 2017 (2 years)
Resolved patron complaints and responded to reference calls, maintaining library databases and keeping the catalog updated with new materials.
Assistant Librarian
MEETRA
Feb 2014 - Mar 2015 (1 year 1 month)
Monitored patrons to enforce library policies and maintained a safe environment. Assisted with cataloging and helped patrons with library card issuance.
Librarian
Brahma Valley College Of Arts, Commerce & Science
May 2010 - Feb 2013 (2 years 9 months)
Worked with teachers to provide students with lifelong learning and research skills, responded to reference calls, and maintained library databases.
Education
Degrees, certifications, and relevant coursework
Mission Ready HQ
Certificate in Digital Technology Product, Digital Technology
Completed a Certificate in Digital Technology Product in June 2023.
New Zealand Skills and Education College
NZ Certificate in IT (Level 4), Information Technology
Completed the NZ Certificate in IT (Level 4) in February 2021.
Pune University
Master of Science, Library and Information Science
Earned a Master of Science in Library and Information Science in June 2011.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
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