Open to opportunities

visu Dhar

@visudhar

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Dedicated professional with expertise in customer support and data entry.

Australia

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What I'm looking for

I seek a role that values teamwork, offers growth opportunities, and allows me to contribute meaningfully.

I am a passionate and dedicated professional with a strong background in customer support and data entry. My experience spans over several years, during which I have honed my skills in managing customer queries and maintaining accurate records. I believe that working with happiness and contributing positively to my organization is essential for personal and professional fulfillment.

Throughout my career, I have received multiple accolades for my performance, including the 'Best Trainee' award at [24/7].AI and recognition for my data quality at IONIDEA. I am committed to continuous learning and improvement, always striving to exceed expectations and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Senior Process Associate

[24/7].AI

Oct 2018 - Present (6 years 10 months)

Provided chat support for Best Buy customer order-related queries, ensuring efficient resolution and customer satisfaction. Successfully adopted new tools and trained team members, contributing to improved operational efficiency.

Chat Support Customer Service Training Customer Satisfaction

Process Associate

Ionidea Enterprise Process Solutions Private Ltd

Apr 2017 - Present (8 years 4 months)

Retrieved and matched mortgage records with county deed documents, ensuring accuracy and completeness. Performed accurate data entry to maintain property records, contributing to high data quality.

Data Entry Document Matching Data Quality

Knowledge Process Associate

Sai BPO Knowledge Process Private Limited

Mar 2016 - Present (9 years 5 months)

Retrieved data from old, handwritten, and damaged church notes, demonstrating meticulous attention to detail. Compiled spreadsheets with names and dates of baptism, marriage, and burial records from church archives.

Data Compilation Spreadsheet Management

Education

Degrees, certifications, and relevant coursework

Anna University

Bachelor of Engineering, Computer Science

2011 - 2015

Activities and societies: District level Hand ball player in School; Zonal level first prize in Science Exhibition (School level); Won 2nd prize for cooking competition in college TECH O FEST.

Studied the fundamentals of computer science including programming languages, data structures, and algorithms. Gained knowledge in RDBMS, Oracle, SQL-8, GUI, Java, HTML, and MATLAB.