Open to opportunities

Isha Gupta

@ishagupta3

Message

I resolve customer issues, strengthen retention, and convert inbound conversations into sales opportunities.

India

Message

What I'm looking for

I'm looking to contribute to a customer-centric organization where I can resolve complex customer issues, strengthen customer satisfaction and retention, and support sales goals.

I've supported customers at Telus International and Tech Mahindra, resolving inquiries, troubleshooting issues, and delivering product and service information in fast-paced contact-center environments.

At Telus International, I used Salesforce to manage customer interactions and follow-ups, refined communication protocols to reduce call handling time, and mentored junior representatives. At Tech Mahindra, I handled inbound calls, generated leads through inside sales, negotiated and closed sales opportunities, and collaborated with internal teams to meet customer satisfaction goals.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Representative

Tech Mahindra

Feb 2026 - Jul 2026 (5 months)

Handled inbound customer calls, resolving queries and concerns in a timely and professional manner. Managed inside sales activities, generating leads and converting them into sales opportunities.

Customer Service Inside Sales Negotiation Troubleshooting

Customer Service Representative

Telus International

Sep 2024 - Dec 2025 (1 year 3 months)

Directed daily operations of the customer service team to maintain high levels of customer satisfaction and efficiency. Implemented advanced problem-solving strategies to address complex customer issues and improved retention rates.

Salesforce CRM Customer Service Problem Solving