Open to opportunities

Bhavani Jobs

@bhavani

Message

Detail-oriented Sales Operations Analyst with 6+ years in IT.

India

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in a dynamic environment.

I am a passionate Sales Operations Analyst with over 6 years of experience in IT, specializing in E-commerce, Networking, and Data Security domains. Currently, I work at Aryaka Networks, where I leverage my expertise in Salesforce to implement dashboards and data visualizations that drive business decisions. My role involves managing complex data sets and translating business requirements into actionable insights, ensuring that our sales and customer success teams have the tools they need to excel.

Throughout my career, I have demonstrated a strong ability to analyze trends and provide critical reporting that informs strategic decisions. I have successfully managed end-to-end operations for over 2700 links, overseeing everything from quoting to billing. My commitment to excellence is reflected in my proactive approach to system hygiene and cross-functional coordination, which has been instrumental in driving operational success and enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Analyst

Current

Aryaka Networks

Aug 2023 - Present (1 year 11 months)

Implemented dashboards, data visualizations, and analytics using Salesforce, and completed reporting and dashboard requirements for CS projects and sales teams. Managed last mile circuit operations, tracking over 2700 links from quoting to billing.

Salesforce Jira SharePoint)Advanced Excel MS Teams)MS Office

Customer Success Operations Analyst

Aryaka Networks

Mar 2022 - Aug 2023 (1 year 5 months)

Created reports and dashboards using Salesforce and Tableau, and managed pipeline for renewals and non-renewals. Supported the Customer Success Team by creating quotes, opportunities, and amendments in Salesforce, ensuring system hygiene and cross-functional coordination.

Salesforce Tableau Pipeline Management System Hygiene Project Coordination

Customer Success Operations Analyst

Informatica Business Solutions

Jan 2021 - Jan 2022 (1 year)

Assisted users in creating and modifying worksheets and data visualization dashboards, converting existing BO reports to Tableau Dashboards. Analyzed data with spreadsheet tools and SQL to ensure operational success and identify root causes of issues.

Tableau SQL Jira SharePoint)Cassini

Technical Analyst

EasyEcom

Apr 2018 - Jan 2020 (1 year 9 months)

Performed periodic billing reconciliation to prevent revenue leakage and addressed billing issues with root cause analysis. Prepared weekly status reports and maintained dashboards for ongoing projects.

Zoho MS Excel MS Office Tally Quickbooks Data Analysis Project Management

Education

Degrees, certifications, and relevant coursework

Kendriya Vidyalaya

SSC, General Studies

Grade: 6.8GPA

Completed secondary school education with a focus on foundational subjects. Achieved a GPA of 6.8, demonstrating a solid academic performance.

Sankethika Institute of Technology

Diploma, Technology

Grade: 80%

Pursued a diploma at Sankethika Institute of Technology, achieving an 80% score. This program provided specialized knowledge and practical skills in a technical field.

Jawaharlal Nehru Technological University Kakinada (JNTUK)

BTech, Engineering

Grade: 66%

Earned a Bachelor of Technology degree from Jawaharlal Nehru Technological University Kakinada (JNTUK) with a 66% score. The curriculum covered core engineering principles and advanced technical concepts.