Bharti Keshwani

I’m a Customer Support Executive focused on chat-based customer service, delivering accurate answers and effective solutions. I’m confident in handling multiple conversations while keeping communication professional and clear.

At Tech Mahindra (Milkbasket), I support e-commerce customers by assisting with order issues, refunds, and account-related concerns. I also provide precise information about services, offers, and subscriptions, then coordinate with internal teams to resolve customer complaints.

Previously at Reliance Jio, I provided telecom customer support for service activation, billing issues, and general queries. I ensured quick resolution of customer complaints and maintained steady performance across repeated customer interactions.

I value ownership, responsiveness, and customer-first problem solving. I’m motivated to continue improving customer experience by turning queries into resolved outcomes—efficiently, accurately, and with empathy.