Open to opportunities

Vinita Soni

@vinitasoni

Message

Customer support professional with 4 years' experience delivering fast, accurate chat and voice support with high CSAT.

India

Message

What I'm looking for

I’m looking for a high-volume customer support role where I can own cases end-to-end, apply SLA/KPI discipline, and deliver technical troubleshooting with empathy—while continuing to grow into escalation and problem-solving responsibilities.

I’m a customer support professional with 4 years of experience across live chat, phone, and email channels. I’ve built a strong track record in high-volume environments, handling 80+ customer interactions daily and maintaining consistently high CSAT through clear communication and quick resolution.

At Jio Reliance, I provide live chat and voice/email support while delivering technical troubleshooting for 4G/5G services, hardware, and digital applications. I also follow SLA/KPI expectations, escalate complex cases appropriately, and use CRM tools to log and track issues—earning selection for the High Volume team based on my ability to multitask across 3 simultaneous chat windows.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Jio Reliance

Jan 2024 - Present (2 years 6 months)

Managed 80–100 live chats per shift, providing technical troubleshooting for 4G/5G services, hardware, and digital applications. Achieved consistently high CSAT and was selected for the High Volume team for multitasking across three simultaneous chat windows.

Customer Support Live Chat Voice support Email Support Technical Troubleshooting Multitasking Escalation Handling Active Listening

Customer Support Representative

KIIT

Jan 2021 - Jan 2023 (2 years)

Handled 80+ customer interactions daily via chat and calls, resolving personal loan and insurance issues while maintaining high CSAT. Followed SLA guidelines, escalated complex cases, and used CRM tools to log and track customer queries.