Vinita Soni
@vinitasoni1
I resolve mobile-service customer issues across live chat, email, and phone while meeting CSAT and SLA targets.
IndiaWhat I'm looking for
I've supported Jio customers with mobile services, recharge plans, billing, SIM activation, eSIM, network issues, and account management through live chat, email, and phone. I investigate issues using CRM and internal tools, manage multiple conversations, and escalate complex cases through to resolution.
I focus on clear, empathetic communication while meeting CSAT, AHT, FCR, quality, and SLA targets. I also educate customers on Jio products, offers, and MyJio self-service options while maintaining accurate case records and protecting customer data.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Jio
Jan 2024 - May 2026 (2 years 4 months)
Provided real-time customer support through live chat, email, and phone, resolving queries related to mobile services, billing, SIM/eSIM, and network issues. Achieved KPIs including CSAT, AHT, FCR, and SLA compliance while managing multiple chats and escalating complex issues.
Education
Degrees, certifications, and relevant coursework
Maharshi Dayanand Saraswati University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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