At Tech Mahindra, I supported Flipkart customers across chat, email, voice and blended support. I handled questions and complaints about orders, delivery, refunds and returns.
I took ownership of customer concerns, identified the issue and followed up through case closure. When cases were complex or unresolved, I escalated them to internal teams with clear documentation.
I logged interactions and resolutions in internal database software and CRM tools, following process, quality and SLA requirements. I also managed multiple chat and email interactions while maintaining communication quality and productivity expectations.
I hold a Bachelor of Commerce from N.K. Desai Science and Commerce College and completed Practical Accounting training covering Tally Prime, Microsoft Word, Excel and PowerPoint.
