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Bharathgoud Chennagouni

@bharathgoudchennagou

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Detail-oriented process specialist with strong leadership and training skills.

India

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and focus on team development while contributing to project success in a dynamic environment.

I am a dedicated professional with a Bachelor's degree in Electronic and Communication Engineering and extensive experience in process management and quality assurance. My career has been marked by my ability to lead teams effectively, ensuring adherence to project requirements while fostering a collaborative environment. At Cognizant Technology Solutions, I excelled as a Process Specialist, managing a team to meet deadlines and improve performance metrics, while also training new hires to enhance their skills.

Throughout my tenure at Wipro Technologies, I specialized in software quality for Google's Waymo project, where I was recognized as a top performer for quality scores. My role involved coaching new hires and collaborating with analysts to develop quality analysis projects. I pride myself on my creative problem-solving abilities and my commitment to excellence, which have consistently driven my teams to achieve high standards of performance.

Experience

Work history, roles, and key accomplishments

Process Specialist/Team Lead

Ivy CompTech Private Limited

Oct 2022 - Jul 2023 (9 months)

Managed first-line support and escalation processes for customer concerns, ensuring first-time resolutions. Collaborated with team managers to identify training needs and assisted in delivering training. Provided daily reports to track issues and enhance client satisfaction.

Customer Support Team Management Reporting Customer Satisfaction

Team Lead/Process Specialist

Cognizant Technology Solutions India Private Ltd

Jul 2019 - Aug 2022 (3 years 1 month)

Led a team to meet project requirements while training new hires and focusing on performance improvement. Conducted policy sessions to keep the team updated on changes and presented workflows to management.

Team Leadership Training Policy Management Performance Project Management

Software Quality Specialist/Senior Associate

Wipro Technologies Pvt Ltd

May 2017 - May 2019 (2 years)

Worked on Google's Waymo project, providing quality support and coaching new hires. Acted as a key player in quality analysis and collaborated with clients to enhance operational efficiency.

Quality Assurance Client Communication Team Collaboration Coaching Process Improvement

Education

Degrees, certifications, and relevant coursework

Ellenki College of Engineering and Technology

Bachelor of Technology, Electronic and Communication Engineering

2011 - 2016

Grade: 61.33%

Completed a Bachelor of Technology in Electronic and Communication Engineering with an aggregate of 61.33%. Developed a strong foundation in engineering principles and practices.

Sri Narayana Junior College

Intermediate, Higher Secondary Education

2009 - 2011

Grade: 88.7%

Completed Higher Secondary Schooling under the Board of Intermediate Education, achieving an aggregate of 88.7%. Focused on foundational subjects necessary for engineering.

ZPHS Ankapoor

Secondary School Certificate, Secondary Education

2009 - 2009

Grade: 85%

Completed Secondary Schooling under the State Board of Secondary Education with an aggregate of 85%. Developed essential skills and knowledge for further education.