Open to opportunities

vani karthik

@vanikarthik

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Motivated team leader with expertise in operations management.

India

Message

What I'm looking for

I seek a growth-oriented organization where I can enhance my knowledge and contribute to success.

I am a motivated and result-oriented professional with extensive experience in team leadership and operations management. Currently serving as a Senior Team Lead at Chavans Technologies, I have honed my skills in prioritizing work, developing efficient workflows, and managing team members to achieve operational goals. My journey has been marked by a commitment to fostering a positive team culture and driving performance metrics that align with organizational objectives.

Throughout my career, I have successfully managed teams of customer support agents, providing coaching and performance feedback to meet departmental KPIs and SLAs. My role at Hexaware Technologies Limited as a Team Leader allowed me to design and implement training programs that significantly improved agent knowledge and customer experience. I take pride in my ability to resolve complex customer issues and maintain high Customer Satisfaction (CSAT) rates, which has been recognized through various awards, including the Star Performer Award.

With a Master of Business Administration in Information Systems and a Bachelor of Computer Science Engineering, I am eager to leverage my knowledge and experience in a growth-oriented organization. I am dedicated to enhancing my skills while contributing to the success of the team and the organization as a whole.

Experience

Work history, roles, and key accomplishments

Current

Senior Team Lead

Current

Chavans Technologies

Sep 2023 - Present (1 year 8 months)

Currently serving as a Senior Team Lead, focusing on team management and operational efficiency. Responsible for overseeing workflow and ensuring team members meet performance metrics.

Team Leadership Performance Metrics Problem Solving Process Improvement Team Management Coaching Reporting Escalation Management

Current

Senior Team Lead

Current

Chavans Technologies

Sep 2023 - Present (1 year 8 months)

Currently serving as a Senior Team Lead, focusing on team management and operational efficiency. Responsible for overseeing workflows and ensuring team performance aligns with organizational goals.

Team Leadership Performance Metrics Problem Solving Process Improvement Empathy

Team Leader - Operations

Hexaware Technologies Limited

Jun 2021 - Jun 2023 (2 years)

Led a team of customer support agents, focusing on performance metrics and training programs to enhance customer experience and achieve departmental KPIs.

Team Leadership Performance Metrics Training Customer Satisfaction Process Improvement Problem Solving Coaching Reporting

Team Leader

V3 Automotives Private Limited

Jan 2018 - Apr 2021 (3 years 3 months)

Managed a team of customer support agents, implementing training programs and monitoring performance metrics to drive customer satisfaction and operational efficiency.

Team Leadership Customer Satisfaction Training Performance Metrics Process Improvement Problem Solving Coaching Reporting

Team Leader - Operations

Hexaware Technologies Limited

Jun 2021 - Jun 2023 (2 years)

Led operations as a Team Leader, managing a team of customer support agents. Focused on training, performance feedback, and achieving departmental KPIs and SLAs.

Team Leadership Customer Support Performance Metrics Training Coaching Customer Satisfaction Process Improvement Reporting Escalation Management Team Management

Team Leader

V3 Automotives Private Limited

Jan 2018 - Apr 2021 (3 years 3 months)

Managed a team in a leadership role, focusing on enhancing team performance and customer satisfaction through effective training and process improvements.

Team Leadership Customer Support Training Performance Metrics Process Improvement Coaching Customer Satisfaction Team Management Reporting Problem Solving

Senior Associate

Firstsource Solutions Private Limited

Jul 2016 - Dec 2017 (1 year 5 months)

Provided support in customer service operations, focusing on performance metrics and customer satisfaction. Assisted in training and development initiatives.

Customer Support Performance Metrics Problem Solving Training And Development Team Collaboration Reporting Customer Satisfaction

Senior Associate

Firstsource Solutions Private Limited

Jul 2016 - Dec 2017 (1 year 5 months)

Worked as a Senior Associate, providing support and solutions to customer inquiries while contributing to team performance metrics and customer satisfaction.

Customer Support Problem Solving Performance Metrics Team Collaboration Customer Satisfaction Reporting Escalation Management Communication Empathy

Education

Degrees, certifications, and relevant coursework

Bharathiar University

Master of Business Administration, Information Systems

2014 - 2016

Grade: 66%

Completed a Master of Business Administration with a focus on Information Systems, achieving a percentage of 66%. This program equipped me with essential management skills and knowledge in information systems.

Karpagam Institute of Technology

Bachelor of Computer Science Engineering, Computer Science Engineering

2010 - 2014

Grade: 8.01 CGPA

Pursued a Bachelor of Computer Science Engineering, graduating with a CGPA of 8.01. The program focused on various aspects of computer science and engineering, preparing me for a career in technology.