Open to opportunities

Simanto Bagchi

@simantobagchi

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Results-driven QA Lead with expertise in process improvement and data analysis.

India

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values quality.

I am a results-driven professional with over 8.5 years of expertise in Quality Assurance, Data Analysis, and Project Management. My journey has been marked by a commitment to excellence and continuous improvement, demonstrated through my role as a QA Lead at Randstad Enterprise, where I oversee a team of 15 staffing specialists. I am passionate about driving quality metrics and optimizing performance to achieve operational excellence.

Throughout my career, I have successfully led initiatives that resulted in significant improvements in quality scores and operational efficiency. For instance, I played a pivotal role in elevating team quality metrics at Amazon's Relay Operations Center from 85% to 98%. My experience in people management and coaching has allowed me to foster a culture of quality excellence, ensuring that my teams consistently meet and exceed performance expectations. I am dedicated to leveraging my skills in Lean Six Sigma and Agile methodologies to drive impactful change and deliver results.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Auditor

Current

Randstad Enterprise

Aug 2024 - Present (10 months)

As a Quality Assurance Auditor, I conduct audits of processes and outputs to ensure compliance with quality standards. I identify areas for improvement, document findings, and promote a culture of quality excellence through training and coaching. I also prepare and present business review reports to leadership.

Quality Assurance Auditing Process Improvement Stakeholder Management Training Reporting Coaching Compliance Data Analysis Performance Management

Transportation Specialist

Amazon - Relay Operations Center

Sep 2019 - Jun 2024 (4 years 9 months)

In my role as a Transportation Specialist, I forecasted volume, scheduled operations, and conducted quality audits. I prepared reports and dashboards, facilitated business reviews, and streamlined processes to enhance operational efficiency.

Operations Operations Auditing Data Analysis Process Optimization Reporting Scheduling Stakeholder Management Training Compliance Performance Metrics

Process Associate

Genpact

Jul 2018 - Jul 2019 (11 months)

As a Process Associate, I handled end-user queries for Google Products, identified problems, and provided solutions. I analyzed trends and reported issues to management for resolution, ensuring high levels of customer satisfaction.

Customer Service Problem Solving Data Analysis Communication Google Products Reporting Process Improvement Stakeholder Management Quality Assurance Performance Metrics

Sr. SDS Associate

Amazon

Aug 2016 - Jun 2018 (1 year 10 months)

In my position as a Sr. SDS Associate, I facilitated communication between stakeholders, resolved escalations, and conducted quality audits. I prepared reports and dashboards to track operational metrics and improve customer experience.