Open to opportunities

Manish Kumar

@manishkumar10

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Experienced Senior Quality Analyst with a strong background in customer service.

India

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What I'm looking for

I am looking for a role that allows me to leverage my leadership and analytical skills in a dynamic environment, fostering team growth and enhancing service quality.

I am a dedicated professional with over 10 years of experience in customer service and quality analysis. My journey began as a Customer Service Representative at Aditya Birla Minacs, where I honed my skills in problem-solving and communication. I then advanced to a Process Executive role at Infosys Limited, where I was recognized as the 'Pride of BT' for my exceptional work in troubleshooting technical issues.

Throughout my career, I have taken on leadership roles, including my most recent position as a Team Lead at Vedantu Innovations. Here, I managed a team of 12, conducted training sessions, and focused on developing interpersonal skills among team members. Currently, I serve as a Senior Quality Analyst at Coforge India Pvt Ltd, where I conduct quality audits and provide valuable feedback to enhance performance.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Vedantu Innovations

Aug 2018 - May 2023 (4 years 9 months)

Led a team of 12, conducting coaching, quality audits, and training sessions. Focused on developing interpersonal and communication skills within the team.

Team Leadership Coaching Audit Training Communication Skills

Senior Quality Analyst

Coforge India Pvt Ltd

Apr 2024 - Jun 2024 (2 months)

Conducted quality audits for insurance processes and provided feedback to experts to identify root causes of issues.

Auditing Communication Skills Team Collaboration

Senior Process Associate

Aegis Limited

Jan 2016 - May 2017 (1 year 4 months)

Handled inbound calls and resolved technical issues efficiently. Developed skills in team management and customer service.

Technical Support Customer Service Communication Skills

Process Executive

Infosys Limited

Sep 2014 - Jan 2016 (1 year 4 months)

Worked as a Process Executive for British Telecom, focusing on troubleshooting broadband and PSTN issues. Recognized as 'Pride of BT' for exceptional performance.

Troubleshooting Communication Skills

Customer Service Representative

Aditya Birla Minacs

Sep 2013 - Sep 2014 (1 year)

Provided customer service support, handling inquiries and resolving issues for clients. Developed strong communication and problem-solving skills during this role.

Customer Service Communication Skills Problem Solving Organizational Skills

Education

Degrees, certifications, and relevant coursework

S.J.C Institute of Engineering Technology

Bachelor of Engineering, Mechanical Engineering

2009 - 2013

Activities and societies: Successfully completed Infosys Campus Connect Program. Student member of the Indian Society of Mechanical Engineers. Carried out a project on 'HIGHWAY WIND MILL' at B.G.S. R&D Centre.

Completed a Bachelor of Engineering in Mechanical, focusing on various aspects of mechanical engineering including design, analysis, and manufacturing processes.