Ben Penning
@benpenning
Product director leveraging data and AI/ML to ship growth-driving SaaS and consumer products.
United StatesWhat I'm looking for
I’m a customer-obsessed product executive with 12+ years driving product vision, user growth, and business impact across SaaS and consumer platforms. I’m known for achieving product-market fit, owning growth and retention metrics, and shipping products that scale—while leading with data and moving fast.
As a Director of Product Management at Trulioo, I defined product vision, strategy, and roadmap for a SaaS identity platform tied to revenue growth, user engagement, and global expansion. I helped achieve product-market fit for Workflow Studio, an AI/ML-powered real-time identity orchestration platform launched from 0-to-1, including enterprise adoption and doubling year-over-year revenue. I also built analytics frameworks and KPI reporting to give leadership real-time visibility into platform health and business impact.
My background spans high-scale enterprise SaaS and consumer product environments, including owning product roadmaps for tools like ServiceNow’s UI Builder and leading full product vision for a consumer mobile app plus an internal SaaS processing platform driving $2.8B in loan originations. I partner closely with Engineering, Sales, and Marketing, run rigorous prioritization based on business impact and feasibility, and lead high-performing product and design teams focused on experimentation, continuous improvement, and measurable revenue outcomes.
Experience
Work history, roles, and key accomplishments
Defined product vision, strategy, and roadmap for a SaaS identity platform, aligning initiatives to revenue growth, engagement, and global expansion. Achieved product-market fit for Workflow Studio (AI/ML-powered real-time identity orchestration) and owned user growth, retention, and revenue metrics with analytics and KPI reporting.
Drove product vision and strategy for UI Builder, prioritizing a roadmap based on user impact and engineering feasibility. Partnered across Engineering, Sales, and Marketing to deliver initiatives tied to customer growth and retention, and led UX/design improvements to reduce friction.
Managed and mentored implementation specialists to support SaaS product launches for enterprise clients and provided technical expertise during pre- and post-sale cycles. Built a client integration program from scratch to accelerate deployment and improve retention and time-to-value, and conducted customer research to inform the roadmap.
Director, Product Management
Renovate America
Nov 2013 - Sep 2019 (5 years 10 months)
Owned full product vision and roadmap for a consumer mobile application and an internal SaaS processing platform powering loan originations at large scale. Led user growth and onboarding optimization across product lines, and coordinated cross-functional alignment across engineering, operations, sales, marketing, and compliance to deliver releases.
Product Manager
ID Analytics
Aug 2012 - Nov 2013 (1 year 3 months)
Defined requirements for consumer identity SaaS products and translated business and customer needs into technical specifications. Managed product roadmaps and development schedules and supported go-to-market launches with sales collateral and technical onboarding documentation.
Delivered operational reviews and data-driven recommendations for large financial institutions to stabilize core processes. Contributed to performance improvements through process and operational analysis.
Education
Degrees, certifications, and relevant coursework
San Diego State University
Master of Business Administration, Business Administration
Earned a Master of Business Administration (MBA) from San Diego State University, College of Business.
California Polytechnic State University
Bachelor of Science, Industrial Technology
Earned a B.S. in Industrial Technology with a minor in Computer Science from California Polytechnic State University (San Luis Obispo).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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