Looking for a job

JR Smith

@jsmith4260

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AI-driven SaaS product leader delivering customer-first platforms that scale revenue and engagement.

United States

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What I'm looking for

I seek a senior product leadership role where I can lead AI-enabled SaaS product strategy, scale PLG motions, drive cross-functional teams, and deliver measurable revenue and customer experience gains.

I am a metrics-driven product leader with deep experience delivering AI/ML-powered, customer-first SaaS platforms and Product-Led Growth strategies that supported $45M+ ARR and managed $15M+ budgets. I partner with engineering, data science, and design to define vision, OKR-aligned roadmaps, and go-to-market plans that accelerate product-market fit and measurable business outcomes.

I have led initiatives across cloud-native, multi-tenant architectures, launched industry-first mobile PWAs, improved NPS by 15+ points, lifted Net Revenue Retention to 125%, and negotiated strategic vendor integrations with Google, Fiserv, Experian, and Accenture. I combine user-centered design, data-driven prioritization, and operational rigor to drive scalable growth, faster development velocity, and improved customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Founder / Principal Consultant

Current

One BTK, Inc.

Jun 2020 - Present (5 years 4 months)

Founded a consultancy delivering AI-enabled digital strategies and e-commerce solutions that increased organic traffic 150%, secured top-10 search rankings for seven terms, and doubled online sales for a client within three months.

SEO SEM E Commerce Prompt Engineering UX Analytics A B Testing Ecommerce

Senior Product Manager

IntelyCare

May 2022 - Mar 2024 (1 year 10 months)

Created enterprise strategy and launched an AI-driven B2B scheduling platform including an industry-first mobile PWA, reducing task acceptance time 60% and overtime costs 20% while increasing feature adoption 35%.

Product Strategy AI ML PWA GTM OKRs UX Roadmapping

Director of Product Management

Sallie Mae

Feb 2014 - Jun 2020 (6 years 4 months)

Led enterprise product portfolio with a $15M+ budget, relaunched a Salesforce-based membership platform improving NPS to 73 and driving 28% higher customer response and 23% new member growth while generating $3M incremental advertising revenue.

Product Management Salesforce GTM OKRs Budget Management Compliance Analytics

Senior Product Manager

Upromise

Sep 2011 - Feb 2014 (2 years 5 months)

Owned product strategy and compliance remediation, rebranded software to reduce churn and increase installer LTV 30%, and launched a mobile app using cohort analysis and feature-flag experiments to improve retention.