JR Smith
@jsmith4260
AI-driven SaaS product leader delivering customer-first platforms that scale revenue and engagement.
What I'm looking for
I am a metrics-driven product leader with deep experience delivering AI/ML-powered, customer-first SaaS platforms and Product-Led Growth strategies that supported $45M+ ARR and managed $15M+ budgets. I partner with engineering, data science, and design to define vision, OKR-aligned roadmaps, and go-to-market plans that accelerate product-market fit and measurable business outcomes.
I have led initiatives across cloud-native, multi-tenant architectures, launched industry-first mobile PWAs, improved NPS by 15+ points, lifted Net Revenue Retention to 125%, and negotiated strategic vendor integrations with Google, Fiserv, Experian, and Accenture. I combine user-centered design, data-driven prioritization, and operational rigor to drive scalable growth, faster development velocity, and improved customer engagement.
Experience
Work history, roles, and key accomplishments
Founder / Principal Consultant
One BTK, Inc.
Jun 2020 - Present (5 years 4 months)
Founded a consultancy delivering AI-enabled digital strategies and e-commerce solutions that increased organic traffic 150%, secured top-10 search rankings for seven terms, and doubled online sales for a client within three months.
Senior Product Manager
IntelyCare
May 2022 - Mar 2024 (1 year 10 months)
Created enterprise strategy and launched an AI-driven B2B scheduling platform including an industry-first mobile PWA, reducing task acceptance time 60% and overtime costs 20% while increasing feature adoption 35%.
Director of Product Management
Sallie Mae
Feb 2014 - Jun 2020 (6 years 4 months)
Led enterprise product portfolio with a $15M+ budget, relaunched a Salesforce-based membership platform improving NPS to 73 and driving 28% higher customer response and 23% new member growth while generating $3M incremental advertising revenue.
Senior Product Manager
Upromise
Sep 2011 - Feb 2014 (2 years 5 months)
Owned product strategy and compliance remediation, rebranded software to reduce churn and increase installer LTV 30%, and launched a mobile app using cohort analysis and feature-flag experiments to improve retention.
Education
Degrees, certifications, and relevant coursework
Northeastern University
Bachelor of Science, Management Information Systems
Bachelor of Science in Management Information Systems from Northeastern University.
Pragmatic Institute
PMC Level II, Product Management
Pragmatic Marketing Level II certification focusing on product management and market-driven strategy.
Scrum Alliance
CSPO, Agile / Scrum
Certified Scrum Product Owner credential indicating knowledge of Scrum practices and product ownership.
Scaled Agile, Inc.
SAFe POPM, Agile / SAFe
SAFe 5 Product Owner/Product Manager certification covering scaled agile frameworks and PO/PM responsibilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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