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@benpen
Bilingual customer support professional with remote service expertise.
I am a bilingual customer support professional with over three years of experience in client communication, sales, and remote service environments. My ability to handle customer inquiries with empathy and efficiency has allowed me to maintain high customer satisfaction scores and consistently meet performance benchmarks. I am tech-savvy and authorized to work for U.S. companies remotely, currently based in the Dominican Republic.
In my previous role as a Customer Support Agent at UNO Call Center, I managed over 50 customer interactions daily, providing bilingual support in both English and Spanish. I resolved product and service inquiries, processed orders, and followed up on customer concerns, ensuring a seamless experience for clients. My experience as a Sales Associate at Liberty Mutual Insurance further honed my skills in generating leads and closing policy sales, where I delivered personalized client experiences that significantly boosted customer retention.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
UNO Call Center
Jan 2024 - Dec 2025 (1 year 11 months)
Handled 50+ customer interactions daily via phone and email, providing bilingual (English/Spanish) support. Resolved product/service inquiries, processed orders, and followed up on customer concerns.
Liberty Mutual Insurance
Jan 2022 - Dec 2023 (1 year 11 months)
Generated leads and closed policy sales for auto and renters insurance in English and Spanish. Assisted clients with policy management and documentation via CRM systems.
Woodside on the Move
Jan 2020 - Dec 2020 (11 months)
Planned and executed community events for nonprofit organization. Managed scheduling, vendor communications, and logistics.
Degrees, certifications, and relevant coursework
Associate of Arts, Criminal Justice
2015 - 2017
Completed an Associate's Degree in Criminal Justice, gaining foundational knowledge in legal systems and justice administration. Studied core concepts relevant to law enforcement and public safety.
Software and tools used professionally
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