Ben Pen

I am a bilingual customer support professional with over three years of experience in client communication, sales, and remote service environments. My ability to handle customer inquiries with empathy and efficiency has allowed me to maintain high customer satisfaction scores and consistently meet performance benchmarks. I am tech-savvy and authorized to work for U.S. companies remotely, currently based in the Dominican Republic.

In my previous role as a Customer Support Agent at UNO Call Center, I managed over 50 customer interactions daily, providing bilingual support in both English and Spanish. I resolved product and service inquiries, processed orders, and followed up on customer concerns, ensuring a seamless experience for clients. My experience as a Sales Associate at Liberty Mutual Insurance further honed my skills in generating leads and closing policy sales, where I delivered personalized client experiences that significantly boosted customer retention.