Open to opportunities

Cafry Pena

@cafrypena

Message

Customer service and technical support professional delivering fast, accurate resolutions across high-volume channels.

Dominican Republic

Message

What I'm looking for

I’m looking for a role where I can use my customer service strengths and technical support background to resolve issues quickly, communicate clearly, and collaborate in a fast-paced team that values accuracy and continuous improvement.

I’m a results-driven customer service professional with 5+ years of experience supporting healthcare and technical environments. I manage high-volume interactions across email, inbound and outbound calls, and live channels—staying accurate, efficient, and professional while delivering exceptional customer experiences.

I’m especially strong in scheduling coordination, multitasking, and interpretation, ensuring clear communication and seamless service. I quickly resolve issues, adapt to new systems, maintain detailed records, and handle technical tickets while documenting troubleshooting processes to drive customer satisfaction.

Experience

Work history, roles, and key accomplishments

Outbound Insurance Rep

Healthfirst - Transperfect

Jan 2023 - Jan 2025 (2 years)

Provided outbound insurance information and support by phone and email, handling high-volume customer interactions with accuracy and professionalism. Maintained detailed records of inquiries and follow-up actions while helping customers with policy updates.

Email Support Customer Service Policy Inquiries Record keeping Scheduling coordination Multitasking Problem Solving

Scheduling Assistant

Radnet

Jan 2022 - Jan 2023 (1 year)

Managed scheduling for healthcare appointments and procedures by coordinating with patients and healthcare providers. Maintained accurate documentation and performed administrative tasks to support smooth service delivery.

Appointment Scheduling Healthcare Coordination Administrative Support Documentation Multitasking Customer Service Time Management

Customer Support Specialist

StockX

Jan 2021 - Jan 2022 (1 year)

Managed customer order incidents and ensured timely, accurate resolutions for customer inquiries. Documented customer interactions and submitted detailed reports to support follow-up and issue tracking.

Customer Support Incident Management Written Communication Documentation Timely Follow Ups Attention To Detail