Open to opportunities

ARIEL PEREZ

@arielperez1

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Bilingual customer service professional skilled in email support, CRM systems, and client relations.

Dominican Republic

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What I'm looking for

I am seeking a customer-focused role where I can use my bilingual communication, CRM expertise, and problem-solving skills to improve client satisfaction and grow professionally.

I am a bilingual customer service professional with over three years of experience in email support, virtual assistance, and client relations. I have consistently managed customer inquiries, resolved complaints, and maintained accurate records using CRM platforms such as Zendesk, Salesforce, and HubSpot.

I have supported clients across legal and consumer platforms, developed training materials and knowledge bases, and handled sensitive information with strict confidentiality. I bring strong written and verbal communication, problem-solving abilities, and a customer-first mindset to drive satisfaction and operational improvements.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Lisinski Law Firm

Jan 2024 - Jan 2026 (2 years)

Scheduled legal consultation appointments and provided email support to prospective clients while handling sensitive information with strict confidentiality and educating clients on legal processes.

Email Support Appointments Client Relations Confidentiality Microsoft Office

Customer Service Representative

Turo

Jan 2022 - Jan 2024 (2 years)

Assisted customers via email, chat, and phone on reservations, claims, and billing, developed training materials and knowledge base articles, and delivered consistent professional support to improve satisfaction.

Email Support Chat Support Phone Support And Training Materials CRM (Salesforce)Customer Satisfaction

Virtual Assistant & Customer Support

Virtual Latino Assistance

Jan 2020 - Jan 2021 (1 year)

Managed email communications and appointment scheduling for Spanish-speaking clients, performed English-Spanish document translation, and created an FAQ knowledge base to improve client communication.

Virtual Assistance Appointments Knowledge Base Client Communication

Email Customer Service Representative

Teleperformance

Apr 2022 - Present (3 years 10 months)

Responded to customer inquiries via email, resolved billing, order tracking and account issues, maintained accurate records in CRM systems, and escalated complex cases to internal teams.