Paul Polanco

I am a bilingual customer support and sales specialist with hands-on experience assisting U.S.-based clients across call centers, hospitality, and tourism operations. I consistently met and exceeded sales goals while delivering phone, chat, and email support and maintaining accurate CRM records.

I excel at remote communication, problem solving, objection handling, and upselling, and I am comfortable working independently to meet performance targets. I have coordinated logistics and reservation services in fast-paced tourism environments and resolved guest concerns professionally in hospitality roles.

I seek a fully remote position with a U.S. company where I can leverage my bilingual skills, CRM experience, and customer-focused approach to drive satisfaction and measurable results.