Rossy Esther Urbaez Jose

I'm focused on making communication more human through bilingual English–Spanish customer support.

At Broadway Support Services, I provide phone, email, and chat support, document interactions in CRM systems, and build positive customer relationships through timely, solution-oriented service.

Previously at Teleperformance, I supported members on a health insurance account with benefits, eligibility, claims, and provider information while following HIPAA and company policies. I resolved complex inquiries efficiently and maintained strong quality and performance results.

My background also includes administrative support, data entry, document organization, and ongoing study in Modern Languages. I bring active listening, empathy, and a commitment to creating customer experiences that build satisfaction and loyalty.