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Michael Silvestre

@michaelsilvestre

Bilingual customer service and sales professional with 6 years of experience in hospitality, telecom, and remote support.

Dominican Republic

Message

What I'm looking for

I'm looking to continue building strong customer relationships through customer service or sales work, using consultative communication, personalized solutions, and a focus on lasting customer satisfaction.

I'm a bilingual (English/Spanish) sales and customer service professional based in the Dominican Republic, working U.S. hours, and I'm looking to move into a remote SDR/BDR role.

My background is in consultative sales and high-volume client communication. At Unlimited Vacation Club by Hyatt, I sold vacation ownership to international prospects, handling objections on pricing, value, and contract terms, and followed up by phone and email to keep deals moving. I later moved into loan verification, where I processed and audited 70+ contracts a month with a focus on accuracy and compliance. Today I handle 800+ inbound calls a month for Mint Mobile through VoiceTeam, keeping CSAT above 90% while hitting resolution-speed KPIs.

That mix has taught me to build trust quickly, think on my feet during objections, and keep a large pipeline of conversations organized. I work daily in Salesforce and Pipedrive and I'm comfortable with Slack, Gmail, Google Meet, and Front. I'm also used to coordinating groups of 50–100 international guests, and I earlier worked in real estate escrow, so I'm at ease explaining complex details to customers and helping them decide with confidence.

I want to bring that experience to outbound prospecting: researching accounts, starting conversations with the right decision-makers, qualifying opportunities, and setting meetings for closers. I'm coachable, detail-oriented, and motivated by targets. I'm interested in B2B SaaS, tech, and fast-growing startups hiring from LatAm.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mint Mobile

Jan 2026 - Present (8 months)

Provided bilingual customer service to Mint Mobile customers, handling 800+ inbound calls per month. Assisted with payments, account inquiries, mobile service issues, and technical troubleshooting while maintaining a high level of customer satisfaction. Also supported customers through clear communication, problem-solving, and efficient issue resolution.

Customer Service Customer Satisfaction KPI Implementation CRM NPS CSAT Customer Success Phone Communication Phone Skills VoIP Inbound Calls Inbound Call Center Inbound customer service

Membership Executive

Unlimited Vacation Club

Jun 2023 - Sep 2025 (2 years 3 months)

Worked as part of the Operations team, responsible for preparing and processing membership contracts for guests who decided to join Unlimited Vacation Club after completing the sales process. Reviewed membership details, explained terms and conditions, answered questions about the agreement, and ensured contracts were completed accurately and in accordance with company procedures.

Customer Service English Customer Support Sales Data Entry Hospitality Services Microsoft Office Clear and Persuasive Speaking Problem Solving Phone Support Documentation Document Review Legal Drafting

Sales Representative

Unlimited Vacation Club

May 2022 - Jun 2023 (1 year 1 month)

Presented Unlimited Vacation Club membership options to resort guests, helping them understand the benefits, pricing, and terms of vacation ownership. Built rapport with prospects, identified their travel preferences and needs, handled objections, and followed up with interested guests to support the sales process.

Sales Presentations Sales Processes Story Pitching Storytelling Bilingualism Rapports Techniques Consultative Selling Persuasion Sales Strategy Consultative Approach Discovery Sales

Escrow Assistant

First American

Jul 2019 - Nov 2021 (2 years 4 months)

Reviewed title clearance procedures and assisted customers throughout the property refinancing process. Conducted outbound calls when necessary to explain the process, provide updates, request required information or documents, and answer customer questions. Assisted with document signing and ensured the necessary paperwork was completed accurately and on time.

Problem Solving Research Skills Data Entry Phone Support Contact Center Communication Skills Customer Satisfaction English Customer Support Customer Experience Title Clearing Computer Literacy Teamwork

Receptionist

Hard Rock Hotel & Casino Punta Cana

Apr 2018 - Nov 2018 (7 months)

Handled guest check-ins and check-outs while providing professional front desk service in a fast-paced resort environment. Assisted guests with room upgrades, reservations, requests, and general inquiries, while ensuring a smooth and welcoming experience throughout their stay. Resolved guest concerns efficiently and coordinated with other departments when needed.

Problem Solving Data Entry Communication Skills English Customer Experience Computer Literacy Teamwork Sales