Ben Netter

Owned the full customer lifecycle for enterprise and mid-market accounts, enhancing adoption, retention, and outcomes through strategic planning and risk management. Translated customer goals into structured Success Plans and prioritized at-risk accounts to protect renewals.

Oversee leasing, tenant relations, vendors, maintenance, and budgets for rental properties. Manage a portfolio of residential units and own P&L responsibilities.

Managed day-to-day relationships with mid-market customers, serving as the primary point of contact for account needs, business reviews, and success planning. Conducted quarterly business reviews and implemented CRM playbooks to improve customer response times.

Prospected and qualified mid-market leads through outbound outreach, discovery conversations, and CRM-driven follow-up. Contributed to pipeline generation and facilitated smooth account handoffs to Customer Success Managers.

Aided nonprofits with digital fundraising tech, overseeing onboarding, campaign, platform use, education, and retention. Built onboarding programs and playbooks, implemented a customer success dashboard, and led QBRs to demonstrate ROI.

Guided large-scale fundraising, managing teams of volunteers, fundraisers, and sponsors to meet revenue and engagement goals. Managed teams of 50 volunteers and oversaw comprehensive campaign strategies.

Executive engagement and strategic planning for enterprise adoption. Oversaw client success and strategy initiatives.

Earned an Associate's degree in Facilities Management and Instruction, gaining expertise in golf course operations and teaching.

Pursued a Bachelor of Science in Psychology, focusing on understanding human behavior and mental processes.