Chris Kim
@chriskim
Customer Success Manager with expertise in account management and strategy.
United StatesWhat I'm looking for
I am a dedicated Customer Success Manager with a proven track record in driving customer satisfaction and retention. Currently, I serve as a Customer Success & Ops Strategy Consultant at EBI Realty Group, where I partner with leadership to implement SaaS-inspired metrics and workflows. My focus is on designing KPI dashboards that enhance service performance and improve guest experiences.
Previously, I managed a $7.2M ARR portfolio at Appen, achieving over 118% NRR through strategic success plans and risk mitigation. I led multi-threaded Executive Business Reviews, aligning customer objectives with Appen’s offerings, and onboarded key stakeholders to drive platform adoption. My collaborative approach with cross-functional teams has consistently improved platform reliability and customer satisfaction.
With a background in account management and a strong emphasis on customer engagement, I am passionate about fostering relationships that lead to mutual growth. I thrive in environments that challenge me to innovate and enhance customer experiences through effective strategies and tools.
Experience
Work history, roles, and key accomplishments
Customer Success & Ops Strategy Consultant
EBI Realty Group
Dec 2023 - Present (1 year 7 months)
Partnered with leadership to implement SaaS-inspired metrics and workflows, designing KPI dashboards to track service performance and enhance guest experience. Contributed to building scalable support workflows by leveraging Notion, Slack, and Hospitable to streamline short-term rental operations.
Global & Enterprise Customer Success Manager
Appen
Aug 2021 - Jul 2023 (1 year 11 months)
Managed a $7.2M ARR portfolio, achieving 118%+ NRR through success plans, risk mitigation, and upsell strategies. Led multi-threaded Executive Business Reviews to align customer objectives and Appen's evolving offerings.
Global Account Manager
Appen
Jan 2021 - Aug 2021 (7 months)
Drove retention and expansion for a multi-million dollar portfolio consisting of global clients including Amazon, Microsoft, and Samsung. Delivered insights and action plans that aligned clients' long-term goals with Appen's evolving suite of solutions.
Enterprise Account Development Representative
LeanData
Oct 2019 - Dec 2020 (1 year 2 months)
Managed thousands of leads weekly from target and non-target accounts within SLA, providing platform demos to ICPs virtually and at events. Achieved top-performing enterprise representative status multiple times, including being the only representative to reach 100% quota across all segments.
Mid-Market Account Development Representative
LeanData
May 2019 - Oct 2019 (5 months)
Managed thousands of leads weekly from target and non-target accounts within SLA, providing platform demos to ICPs virtually and at events. Achieved top-performing enterprise representative status multiple times, including being the only representative to reach 100% quota across all segments.
Education
Degrees, certifications, and relevant coursework
UAUniversity of California, Los Angeles
Bachelor of Arts, Sociology
Studied sociology at the University of California, Los Angeles, gaining a comprehensive understanding of societal structures and human behavior.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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