Benjamine Kokoti

Managed incoming customer inquiries via phone, email, and chat while consistently meeting departmental standards. Delivered expert advice and resolved customer complaints effectively, utilizing multiple applications during interactions.

Implemented strategies to streamline office operations, managed a detailed filing system, and compiled data for reports to aid business decision-making.

Updated the company's website and marketed products in the construction industry. Assigned tasks to employees and mentored new staff on policies and procedures.

Maintained knowledge of company products to provide suggestions to customers. Handled inquiries and complaints efficiently, developing strong customer relationships.

Performed data analysis and maintained data entry requirements by following program techniques. Prepared source data for computer entry and ensured confidentiality.

Conducted data analysis and maintained data entry requirements. Prepared source data for computer entry and purged files to eliminate duplication.

Contacted clients to provide quotes and policy information. Explained insurance features and negotiated premium rates to maximize profit.

Completed a certification in Cyber Crime Investigations and Digital Forensic, focusing on the methodologies and practices involved in investigating cyber crimes and digital evidence.

Pursued a Bachelor of Arts in Marketing, gaining knowledge in marketing strategies, consumer behavior, and market research techniques.

Achieved a Higher National Diploma in Marketing, focusing on practical marketing skills and business management principles.

Completed coursework in General Art, culminating in the West Africa Senior High School Certificate (WASCE).

Completed the Basic Education Certificate Examination (BECE), laying the foundation for further education.