Benedicta Ojeah

I'm a highly motivated and enthusiastic professional with a strong background in customer support. Over the past several years, I have excelled in conflict resolution, communication, and problem-solving, which has allowed me to foster a collaborative team environment. My ability to adapt to changing needs ensures customer satisfaction, and I take pride in my capacity to handle multiple tasks efficiently.

During my tenure at Jumia Nigeria as a Customer Service Agent, I managed over 120 calls daily, focusing on signing up new customers and providing personalized service to ensure retention. I effectively handled escalations from dissatisfied customers, working closely with management to maintain our brand's reputation. My experience at Isa-Telgas Limited further honed my skills in managing customer inquiries and enhancing satisfaction through efficient service delivery.